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Stickied Incidents

26th April 2024

WiMAX (Wireless Broadband) Park Holidays Outage - Seaview Polperro

We are currently aware of an outage affecting broadband services on Seaview Polperro Holiday Park

We are investigating and working with the park to get the resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • We have been made aware that the park is undergoing some power work and unfortunately some equipment is currently offline. we have been made aware that power should be restored within a couple of hours.

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    Incidents

    30th July 2021

    FTTH Connections in Wallyford, EH21 area

    OFNL are aware of an issue affecting FTTH customers in the Wallyford, EH21 area , added to our status page as have quite a few customers in that area

    [189725] : INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(30 Jul 2021 15:20hrs) Status: Currently open. Location: Wallyford EH21. We are currently experiencing a network incident in Wallyford affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause. No updates for this incident yet.

  • Update (30 Jul 2021 17:12hrs) Engineers have been tasked to site to investigate further and have an ETA of 19:00.

    We are continuing to work to resolve this issue and a further update will be provided within 2 hours.

    We apologise again for the inconvenience caused and thank you for your patience.

    • FTTH (Fibre To The Home) FTTH connections in Hertford, SG14 area

    OFNL have resolved this, if your service is still not working please contact us.

    OFNL are aware of an issue affecting FTTH customers in the Hertford, SG14 area You can keep track of the fault via the OFNL website : https://www.ofnl.co.uk/incidents/view, and look for 189682 - INCIDENT AFFECTING BROADBAND SERVICES
    Latest details as below:

    189682 - INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(30 Jul 2021 12:12hrs) Status: Currently open. Location: Hertford, SG14. We are currently experiencing a network incident in Hertford, SG14 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause. Update (30 Jul 2021 14:07hrs) Engineers have arrived at the site to investigate further. We are continuing to work to resolve this issue and a further update will be provided as soon as possible, or within 2 hours.

    We apologise again for the inconvenience caused and thank you for your patience.

  • OFNL have completed their work and the service in the area has been restored. Please get in contact if you still have no service.

  • Update (30 Jul 2021 18:04hrs) 3rd party provider engineers have arrived in the area and are investigating the issue within their network. We are working with the provider to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

  • latest update from OFNL website : Update (30 Jul 2021 16:04hrs) It has been identified that this incident has been caused by an issue with a 3rd party carrier, who provide service to us in this area. We are working with the provider to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

    • 24th July 2021

    WiMAX (Wireless Broadband) Park holidays - Beauport Wimax connections in Woodman Lane area

    We are currently aware of an issue affecting Park holidays - Beauport Park, Wimax connections in the Woodman Lane area.

    This is due to a power issue affecting the repeater which the park have an electrician investigating this morning.

    Please do not reset your routers. Apologies for any inconvenience this may cause

  • This issue was resolved from around 9.35AM today. If you still are unable to connect to your Vfast Wifi please call our support team on 01227668901 opt 2

    Apologies for any inconvenience this may have caused.

  • We have had an engineer onsite today however we are still not getting power to our equipment .

    Park Holidays have an electrician booked to investigate further tomorrow 30/7/21

    We will advise further once we get more information. Once again we apologise for any inconvenience this outage has caused

  • Park Holidays have now restored the power to the Woodman Lane area , but our equipment has not come back online.

    We have an engineer booked to investigate further on 29/7/21

    We will advise further once we get more information.

  • Park Holidays have advised that the power issue affecting some of the Woodman Lane area wimax connections could be down for a few days as they need to get a cherry picker in to complete further electrical works in the area, to restore power to our repeater.

    We will provide an update once we get any further information. Please do NOT reset your routers in the meantime.

    Apologies again for any inconvenience caused.