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Stickied Incidents

5th December 2025

Service issues have been detected at Marlie Holiday Park

We are aware of a fault affecting broadband and phone services at "Marlie Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Marlie Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park with power tripping

    We are awaiting on the Park to get an electrician to investigate the issue.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park with power tripping

    We are awaiting on the Park to get an electrician to investigate the issue.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Marlie Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 4th December 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Sand Le Mere

    We are currently aware of an outage affecting broadband services on Sand Le Mere Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • A Vfast engineer has been to site and found there is no power to our equipment. We are wating for the park to get an electrician out to resolve the power problem.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineer will be on site tomorrow to investigate the issue

    Please do not reset your equipment during this time

    • View Scheduled Maintenance

    Incidents

    16th December 2025

    Service issues have been detected at Martello Beach Holiday Park

    We are aware of a fault affecting broadband and phone services at "Martello Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Martello Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Martello Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Bowland Fell Holiday Park

    We are aware of a fault affecting broadband and phone services at "Bowland Fell Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    Service issues have been detected at Martello Beach Holiday Park

    We are aware of a fault affecting broadband and phone services at "Martello Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Martello Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Martello Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 15th December 2025

    Service issues have been detected at Birchington Vale Holiday Park

    We are aware of a fault affecting broadband and phone services at "Birchington Vale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Birchington Vale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Birchington Vale Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Tanner Farm Park

    We are aware of a fault affecting broadband and phone services at "Tanner Farm Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tanner Farm Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tanner Farm Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Sandaway Beach Holiday Park

    We are aware of a fault affecting broadband and phone services at "Sandaway Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Sandaway Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Sandaway Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 14th December 2025

    Service issues have been detected at Newhaven Holiday Park

    We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Newhaven Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Newhaven Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 12th December 2025

    Service issues have been detected at Pakefield Holiday Park

    We are aware of a fault affecting broadband and phone services at "Pakefield Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Pakefield Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pakefield Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Crossburn Holiday Park

    We are aware of a fault affecting broadband and phone services at "Crossburn Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Crossburn Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Crossburn Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Glendale Holiday Park

    We are aware of a fault affecting broadband and phone services at "Glendale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Glendale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Glendale Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Waterside Holiday Park

    We are aware of a fault affecting broadband and phone services at "Waterside Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Waterside Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Waterside Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 11th December 2025

    Service issues have been detected at Regency Living - Tall Trees Park Homes & Lodges

    We are aware of a fault affecting broadband and phone services at "Regency Living - Tall Trees Park Homes & Lodges"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Regency Living - Tall Trees Park Homes & Lodges has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Regency Living - Tall Trees Park Homes & Lodges have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Silver Sands Holiday Park

    We are aware of a fault affecting broadband and phone services at "Silver Sands Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Silver Sands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Silver Sands Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • WiMAX (Wireless Broadband) Park Holidays Outage - Marlie Holiday Park

    We are currently aware of an outage affecting some broadband services on PARK_NAME Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Connectivity to the offline areas of Marlie Holiday Park has been restored following on from an electrician's attendance earlier today.

    If your connection has not been restored, please contact us for further investigation.

    • 10th December 2025

    Service issues have been detected at Littondale Holiday Park

    We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Littondale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Littondale Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Littondale Holiday Park

    We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Littondale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Littondale Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Trelay Holiday Park

    We are aware of a fault affecting broadband and phone services at "Trelay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Trelay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Trelay Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Trelay Holiday Park

    We are aware of a fault affecting broadband and phone services at "Trelay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Trelay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Trelay Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Brynteg Holiday Park

    We are aware of a fault affecting broadband and phone services at "Brynteg Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Brynteg Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Brynteg Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 9th December 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trevella

    We are currently aware of an outage affecting some broadband services on Trevella Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Vfast engineers have replaced faulty equipment and customer connections are now back online as normal

    We apologise for the inconvenience caused.

    • Service issues have been detected at Brynteg Holiday Park

    We are aware of a fault affecting broadband and phone services at "Brynteg Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Brynteg Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Brynteg Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Tarka Holiday Park

    We are aware of a fault affecting broadband and phone services at "Tarka Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tarka Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tarka Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Tarka Holiday Park

    We are aware of a fault affecting broadband and phone services at "Tarka Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • All services at Tarka Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Tarka Holiday Park

    We are aware of a fault affecting broadband and phone services at "Tarka Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tarka Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • The fault at Tarka Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tarka Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Golden Coast Leisure Park

    We are aware of a fault affecting broadband and phone services at "Golden Coast Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Golden Coast Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Golden Coast Leisure Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Chacewater Park

    We are aware of a fault affecting broadband and phone services at "Chacewater Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Chacewater Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Chacewater Park have been restored.

    We are monitoring closely for any further issues.

    • Service issues have been detected at Damage Barton Caravan and Camping Site

    We are aware of a fault affecting broadband and phone services at "Damage Barton Caravan and Camping Site"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • This is now back online

    Incident closed