OFNL have resolved this, if your service is still not working please contact us.

OFNL are aware of an issue affecting FTTH customers in the Hertford, SG14 area You can keep track of the fault via the OFNL website : https://www.ofnl.co.uk/incidents/view, and look for 189682 - INCIDENT AFFECTING BROADBAND SERVICES
Latest details as below:

189682 - INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(30 Jul 2021 12:12hrs) Status: Currently open. Location: Hertford, SG14. We are currently experiencing a network incident in Hertford, SG14 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause. Update (30 Jul 2021 14:07hrs) Engineers have arrived at the site to investigate further. We are continuing to work to resolve this issue and a further update will be provided as soon as possible, or within 2 hours.

We apologise again for the inconvenience caused and thank you for your patience.