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Incidents

9th March 2026

We are currently aware of an outage affecting broadband services on Beauport Holiday Park

We are investigating and working with the park to get the resolved as soon as possible.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

8th March 2026

We are aware of a fault affecting broadband and phone services at "Queensberry Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Queensberry Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Queensberry Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Ballintuim Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Ballintuim Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Ballintuim Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Verdant Leisure - Coldingham Bay Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Verdant Leisure - Coldingham Bay Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Verdant Leisure - Coldingham Bay Leisure Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Golden Coast Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Golden Coast Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Golden Coast Leisure Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Riverside Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Riverside Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Riverside Leisure Park have been restored.

    We are monitoring closely for any further issues.

  • 7th March 2026

    We are aware of a fault affecting broadband and phone services at "Damage Barton Caravan and Camping Site"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Damage Barton Caravan and Camping Site has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Damage Barton Caravan and Camping Site have been restored.

    We are monitoring closely for any further issues.

  • 6th March 2026

    We are aware of a fault affecting broadband and phone services at "Tallington Lakes Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tallington Lakes Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tallington Lakes Leisure Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband and phone services in the Dunkirk and surrounding areas

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineers are currently on route to investigate the issue

    Please do not rest your equipment during this time

  • We are aware of a fault affecting broadband and phone services at "Sand-le-mere Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    WiMAX (Wireless Broadband) Wimax Outage - Ulcombe, Pye Corner areas

    We are currently aware of an outage affecting broadband and phone services in the Ulcombe, Pye Corner areas

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineers have been booked in to investigate today and resolve the outage

    Apologies for any inconvenience caused

  • We are aware of a fault affecting broadband and phone services at "Manor Farm Seaton Caravan Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Manor Farm Seaton Caravan Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Manor Farm Seaton Caravan Park have been restored.

    We are monitoring closely for any further issues.

  • 4th March 2026

    We are aware of a fault affecting broadband and phone services at "Lossiemouth Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    We are aware of a fault affecting broadband and phone services at "Burghead Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    We are currently aware of an outage affecting broadband services on Silver Sands, Lossiemouth & Burghead Beach Holiday Parks

    Planned maintenance is taking place across site which will effect your internet for the majority of the day. We shall provide an update once this work is completed

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • The work at Silver Sands, Lossiemouth & Burghead Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901

  • 3rd March 2026

    We are aware of a fault affecting broadband and phone services at "Tanner Farm Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tanner Farm Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tanner Farm Park have been restored.

    We are monitoring closely for any further issues.

  • We have been made aware of a network area fault by the leased line provider for this site.

    We shall post further updates as they become available. Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • 2nd March 2026

    We are aware of a fault affecting broadband and phone services at "Waldegraves Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Waldegraves Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Waldegraves Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Park Holidays UK Ltd - Sandy Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • We have encountered further issues at Park Holidays UK Ltd - Sandy Bay Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Park Holidays UK Ltd - Sandy Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.