We are aware of a fault affecting broadband and phone services at "Regency Living - Tall Trees Park Homes & Lodges"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Regency Living - Tall Trees Park Homes & Lodges has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Regency Living - Tall Trees Park Homes & Lodges have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Sandhills Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coghurst Hall Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Dovercourt Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Sandhills Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Costwold Grange Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Felixstowe Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Sandhills Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coghurst Hall Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Beauport Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Monte Carlo Parks Ltd - Seafield Caravan Park / / SeaBreeze Caravan Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Monte Carlo Parks Ltd - Seafield Caravan Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Monte Carlo Parks Ltd - Seafield Caravan Park have been restored.
We are monitoring closely for any further issues.
We are continuing to work with the park to get this issue resolved as soon as we can.
We are aware of a fault affecting broadband and phone services at "Dovercourt Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We have been advised of work affecting broadband services on Beauport & Coghurst Holiday Parks
The park are carrying out some work on the reception building between the hours of 9am-12pm and our equipment will be offline during this.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the Corby NN17, NN18 areas
OFNL have advised the following: We have a network incident in the Corby NN17 and NN18 area affecting phone and Internet services. Our team are looking into this and will provide an update by 20:00.
Please do not reset your equipment.
We apologise for the inconvenience caused.
OFNL now advised issue fixed:
Update (18 Feb 2026 14:11hrs) This incident was closed on Wednesday, February 18th, 2026 at 14:11hrs. Update (18 Feb 2026 14:11hrs) Work to restore all voice services was completed at 14:10 on 18/02/2026. All data services remain stable. We will continue to monitor the network closely.
Thank you for your patience during this incident. Update (18 Feb 2026 12:22hrs) Voice services are now approximately 70% restored. Our teams are continuing to work to restore all remaining voice services as quickly as possible.
Further updates will be provided as progress continues.
Update (18 Feb 2026 09:37hrs) Data services are now fully operational. However, we are aware that voice services are only partially restored.
Our teams are actively working to resolve the remaining issues affecting voice services for some customers. Further updates will be provided as work progresses.
Update (17 Feb 2026 19:56hrs) Our engineer on site has identified a power issue. We have requested specialist power engineers to attend and assist with restoring power. We will provide a further update once the power engineers arrive on site, or by 22:00 (10pm), whichever comes first.
We are aware of a fault affecting broadband and phone services at "Costwold Grange Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Bay View Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Bowland Fell Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Alberta Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Alberta Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Alberta Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Alberta Holiday Park
Investigation has resumed. We will provide further updates as soon as possible.
All services at Alberta Holiday Park have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Coghurst Hall Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Beauport Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Trewiston Farm Caravan Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Tanner Farm Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Birchington Vale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Waterside Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the West Hougham area(s).
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Dovercourt Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Trewiston Farm Caravan Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Trewiston Farm Caravan Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Trewiston Farm Caravan Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Damage Barton Caravan and Camping Site"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Silver Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Silver Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Silver Sands Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Silver Sands Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Silver Sands Holiday Park
Investigation has resumed. We will provide further updates as soon as possible.
All services at Silver Sands Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Silver Sands Holiday Park
Investigation has resumed. We will provide further updates as soon as possible.
All services at Silver Sands Holiday Park have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Bowland Fell Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Hendwr Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the Canterbury CT1 area(s).
383792: INCIDENT AFFECTING INTERNET SERVICES
Last updated:(12 Feb 2026 14:18hrs)
Status: Currently open.
Location: Cockering Road, CT1.
We have a network incident in Cockering Road affecting internet services. Our team are looking into this and will provide an update by 17:00.
Please do not reset your equipment. Update (13 Feb 2026 10:12hrs) Our engineers have returned to site and are actively working to restore services.
We’ll share further updates as soon as more information becomes available. Update (12 Feb 2026 15:06hrs) Our engineers have identified additional fibre cable damage at the site. Due to the complexity of the repair and safety considerations, they will return tomorrow, Friday 13/02/2026, to continue the restoration work.
We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly and safely as possible. Update (12 Feb 2026 14:04hrs) Our engineers are repairing damage to the fibre cabling that serves your site. We do not yet have an estimated time to restore service (ETR). We will share another update as soon as we have more information. Thank you for your patience. Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
OFNL have advised this issue s now resolved : Update (14 Feb 2026 15:30hrs) This incident was closed on Saturday, February 14th, 2026 at 15:30hrs. Update (14 Feb 2026 15:30hrs) Work to restore service was completed at 15:15 on 14/02/26. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Latest from OFNL Update (14 Feb 2026 08:16hrs) Our engineers are returning to site this morning to continue with fibre repairs.
It is expected that the fibre repair work will take a significant amount of time.
We will provide an update as soon as there is significant news on the progress of the repairs.
Latest OFNL Update: Update (13 Feb 2026 17:33hrs) Due to fibre cables being damaged in multiple locations, this incident is now impacting a larger number of customer services across the site.
We apologise for any inconvenience caused and we appreciate your patience.
Further updates will be provided once new information becomes available.
Latest OFNL update: Update (13 Feb 2026 14:58hrs) Our engineers have identified additional damage to the fibre cables. Due to health and safety requirements and the complexity of the fault, they will need to return tomorrow, Saturday 14/02/2026, to continue repairs.
Thank you for your patience while we work to restore service as quickly and safely as possible.
We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Newhaven Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Newhaven Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Newhaven Holiday Park
Investigation has resumed. We will provide further updates as soon as possible.
All services at Newhaven Holiday Park have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Silver Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Silver Sands Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Silver Sands Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Silver Sands Holiday Park
Investigation has resumed. We will provide further updates as soon as possible.
All services at Silver Sands Holiday Park have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Lossiemouth Bay Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coghurst Hall Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Beauport Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.