Some systems are experiencing issues

Scheduled Maintenance

OFNL 3rd Party maintenance -Milton Keynes, Bicester, Cambridge
Scheduled for Wednesday 1st December 2021 at 20:00
OFNL Third Party Maintenance - Bichester and Cambridge
Scheduled for Wednesday 1st December 2021 at 20:00
OFNL Planned 3rd Party Maintenance - Tewkesbury
Scheduled for Saturday 4th December 2021 at 00:00
OFNL emergency 3rd Party maintenance - Worthing
Scheduled for Saturday 4th December 2021 at 09:00
OFNL emergency 3rd Party maintenance - London SW18
Scheduled for Tuesday 7th December 2021 at 00:00
OFNL Planned 3rd Party Maintenance - PETERBOROUGH
Scheduled for Tuesday 7th December 2021 at 20:00
OFNL Third Party Maintaince in the Surrey, Wallington and London areas.
Scheduled for Thursday 9th December 2021 at 00:00
OFNL emergency 3rd Party maintenance - London N1
Scheduled for Thursday 9th December 2021 at 00:06
OFNL emergency 3rd Party maintenance - Birmingham
Scheduled for Friday 10th December 2021 at 23:00
OFNL emergency 3rd Party maintenance - Ely
Scheduled for Tuesday 14th December 2021 at 00:00
OFNL emergency 3rd Party maintenance - Ely
Scheduled for Wednesday 15th December 2021 at 00:00
OFNL 3rd Party maintenance -Sleaford
Scheduled for Wednesday 15th December 2021 at 00:00

Incidents

7th December 2021

We are currently experiencing a power outage effecting our equipment for broadband and voice services in the TN26 Ashford and surrounding areas due to a UK PowerNetworks fault.

They estimate rectification time of between 20:30 - 21:30pm

Please do not reset your equipment during this time.

We apologise for any inconvenience caused.

Due to extreme weather conditions overnight we anticipate intermittent connections and speed issues in these areas

Please do not reset your equipment

We apologise for any inconvenience caused

We are currently experiencing a power outage effecting our equipment for broadband and voice services in the CT4 Kingston and surrounding areas due to a UK PowerNetworks fault.

They estimate rectification time of between 18:00 and 19:00 hrs

Please do not reset your routers.

  • Power has been restored since 18:52pm

    We apologise for any inconvenience caused.

  • A new update has been posted by UKPowerNetwork

    They estimate now for the rectification time of between 19:00 and 19:30 hrs

    Please do not reset your equipment during this time we apologise for any inconvenience caused.

  • 6th December 2021

    No incidents reported

    5th December 2021

    No incidents reported

    4th December 2021

    No incidents reported

    3rd December 2021

    OFNL Update: 201661: INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(03 Dec 2021 15:59hrs) Status: Currently open. Location: Crewe, CW1. We are currently experiencing a network incident in Crewe, CW1, affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.


    Update (03 Dec 2021 20:52hrs) Work to restore service was completed at 20:38 on 03/12/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • OFNL Update: Update (03 Dec 2021 19:37hrs) Engineers have arrived on site and have localised the fault and are beginning work to restore services.

    We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • OFNL Update: Update (03 Dec 2021 18:05hrs) It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in this area.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • 2nd December 2021

    We are aware of a issue effecting the speeds to connections in the Lydd area.

    We are investigating the problem and hope to have a resolution soon, apologies for any inconvenience this may cause.

  • Our engineers have attended and have resolved the issue effecting connections the the Lydd areas.

    Apologies for any inconvenience this may have caused and thank you for your patience.

  • We have engineers booked onsite this morning to investigate further.

    Please do not reset your routers.

    We apologise for the inconvenience caused and thank you for your patience.

  • 1st December 2021

    Update from OFNL: Last updated:(01 Dec 2021 13:20hrs) Status: Currently open. Location: Harowbury CM17, Grays RM16, Grays RM17, Romford RM3, Greenwich SE10. We are currently experiencing a network incident in the CM17, RM16, RM17, RM3 and SE10 areas affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • Update from OFNL: Update (01 Dec 2021 15:28hrs) Work to restore service by our third party provider, Sky, was completed at 13:16 on 01/12/21. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Update from OFNL: Update (01 Dec 2021 14:26hrs) It has been identified that this incident has been caused by an issue with our third party carrier, Sky, who provide service to us in this area. Sky are aware of a fault on their network which is being investigated by them.

    We are working with the Sky to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.