Some systems are experiencing issues

Incidents

5th March 2021

No incidents reported

4th March 2021

FTTH (Fibre To The Home) FTTH Issues

We are aware of an issue affecting our FTTH Customers utilising the OFNL Network. We are investigating this with OFNL NOC. Please do not reset your equipment during this time.

  • OFNL NOC have advised that the issue on their side is now resolved.

    • 3rd March 2021

    OFNL INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - SM6

    We have been advised by OFNL of an outage in the Felnex (SM6) area:

    Last updated:(03 Mar 2021 13:37hrs) Status: Currently open. Location: Felnex (SM6). We are currently experiencing a network incident in Felnex (SM6) affecting voice and data services for some customers. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • Update from OFNL: (03 Mar 2021 19:34hrs) This incident was closed on Wednesday, March 3rd, 2021 at 19:34hrs.

  • Update from OFNL: OFNL engineers have arrived at the site and are continuing to investigate the problem. A further update will be provided as soon as we have more information.

    We apologise again for the inconvenience caused and thank you for your patience.

    • 2nd March 2021

    No incidents reported

    1st March 2021

    WiMAX (Wireless Broadband) WiMax outage around the Dargate area

    We are aware of a partial outage in and around the Dargate area. Engineers are en route. Please do not reset your equipment. We will post updates as they become available. Apologies for the inconvenience.

  • Engineers have located the fault and restored the service.

    • 28th February 2021

    No incidents reported

    27th February 2021

    No incidents reported

    26th February 2021

    Loss of service in the Shottenden Area

    There is a local power issue effecting the Shottenden area. We have been informed this will be resolved between 21:00-22:00.

    We are sorry for any inconvenience this may have caused.

    Please do not reset your equipment.

  • Service was restored over night at 2:24AM.

    • WiMAX (Wireless Broadband) Loss of service Seaview Caravan park

    We are aware of an outage at the Seaview Holiday Park. We've been informed it is due to power issues localised in the area and are working to get service restored as soon as possible.

    Please do not reset your equipment.

    Sorry for any inconvenience this may have caused.

  • Service has been resumed at Seaview, the Power issue has now been resolved.

    Apologies for any inconvenience this may have caused.