We are aware of a fault affecting broadband and phone services at "Otterington Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We have been chasing Openreach daily but so far have not been given any clear indication of the progress of this fault. The latest time frame we have been given for the next update is 2/8/2024. We are continuing to chase in the hope that this can be progressed quicker.
Apologies for the continued inconvenience and thank you for your patience.
Openreach teams are still investigating the fibre fault. They have suggested that further update should be available by 18/07/24
We have been advised that there is a suspected Fibre Break affecting the connection into the park.
Engineers are working on resolving the fault , but may be a few days before complete rectification of the line occurs and connections are back online
Apologies for any inconvenience caused during this outage
We are aware of a fault affecting broadband and phone services at "Marlie Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Ribble Valley Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Trelay Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage effecting the ST19 area of PENKRIDGE. OFNL have provided the following information
313825: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
Last updated:(25 Jul 2024 07:36hrs)
Status: Currently open.
Location: Penkridge ST19.
We are currently experiencing a network incident in Penkridge, ST19 affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause. Update (25 Jul 2024 09:24hrs) Engineers have been investigating the problem and found that there is an equipment failure at site, an Engineer is on route to site with a replacement part and is expected to arrive just after 12:00pm. We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
OFNL have provided the following updates
Update (25 Jul 2024 18:26hrs) Our engineer returned to site at 17:15 and swapped out the faulty part.
Work to restore service was completed at 17:30 on 25/07/24.
Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue. Update (25 Jul 2024 15:38hrs) Our engineers have identified that the failed equipment requires a spare part from our stores.
They have left site to pick up the required new part and are returning to site to fit the part.
Our engineers ETA to return to site is 17:30.
We will provide a further update as soon as possible.
OFNL have provided the following update
Update (25 Jul 2024 13:09hrs) Engineers have arrived on site to begin repairs.
We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We are aware of a fault affecting broadband and phone services at "Winchelsea Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Golden Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Little Lakes Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Yorkshire Dales Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Yorkshire Dales Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Church Farm Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the Womenwold area.
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Ladys Mile Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Brynteg Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Harts Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Sandhills Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Widemouth Bay Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Dawlish Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Widemouth Bay Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Widemouth Bay Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Widemouth Bay Holiday Park have been restored.
We are monitoring closely for any further issues.
Active Power Cut Incident: INCD-27209-l
National Grid have advised of a local power cut. Estimated fix 10:30pm tonight
We are sorry for any inconvenience this is causing you.
We are aware of a fault affecting broadband and phone services at "Sandaway Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Amble Links Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Little Lakes Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Tarka Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "New Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Dawlish Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.