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Incidents

1st December 2023

WiMAX/FTTH/FTTC/City Fibre Outage - Berryfields HP18

We are currently aware of an outage affecting the OFNL broadband and phone services in the Berryfields area.

They are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • OFNL have identified and resolved the issue affecting the area. All customers affected should have working connections.

    Thank you for your patience regarding the matter.

    • 30th November 2023

    WiMAX/FTTH/FTTC/City Fibre Issue - Bexhill-On-Sea

    We are currently aware of an outage affecting OFNL broadband and phone services in the Bexhill-On-Sea TN39 area.

    OFNL have advised that there was some planned maintenance in the area.

    Thank you for your patience regarding the matter.

    We apologise for the inconvenience caused.

    29th November 2023

    WiMAX (Wireless Broadband) Park Holidays Outage - Broadland Sands Holiday Park

    We are currently aware of an outage affecting some broadband services on Broadland Sands Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    27th November 2023

    WiMAX Outage - Stourmouth

    We are currently aware of an outage affecting broadband and phone services in the Stourmouth area.

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • We have engineers booked to investigate this issue further this afternoon.

    We apologise for the inconvenience caused during this time and thank you for your patience

  • An engineer had attended yesterday and determined that the backhaul equipment that feeds the repeater equipment is at fault and will need to be replaced.

    Unfortunately the engineer will require a Cherry Picker lift to gain the height needed to work on the equipment and couldn't perform this work when he attended yesterday.

    We are working with our bookings team to organise this and get this resolved ASAP, we will update this page when we have more information.

    Apologies for the inconvenience caused during this outage.

    • WiMAX (Wireless Broadband) Park Holidays Outage - Marlie Holiday Park

    We are currently aware of an outage affecting some broadband services on Marlie Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineers have attended today to relocate our equipment temporarily due to damage to electrical supply during construction on site.

    This has restored the network and we will return in the future to relocate equipment back again.

    If you continue to experience any issues on Marlie Holiday Park please do not hesitate to contact us.

  • We have received an update from park holidays regarding the power situation.

    Electricians are scheduled to arrive on site tomorrow to carry out further work.

    Apologies for the incontinence caused during this time.

    Please do not reset your equipment.

  • Electrician has visited site and further power work is required. This has been passed onto the relevant teams at park holidays.

    We will update this once we have any further updates from park holidays

    Apologies for any inconvenience caused.

    Please do not reset your equipment.

  • Vfast engineers have been to site and found a power issue to our equipment. Park Holidays have an electrician booked to sort power to the equipment this afternoon.

    We apologise for the inconvenience caused during this time and thank you for your patience