Some systems are experiencing issues

Incidents

12th May 2021

No incidents reported

11th May 2021

We are currently aware of an issue affecting some Wimax connections at Park Holidays Broadland Sands Park in and around the Seaview area of the park.

As soon as we have further information we will provide an update. Please DO NOT reset your equipment during this time.

Apologies for any inconvenience caused.

  • Our engineers have confirmed the issue is power related to the repeater site, and we are awaiting an electrician to resolve the power issue.

    Once we have any further information we will update. Apologies for any inconvenience caused by this outage.

  • We have an engineer tasked to go to site to investigate this issue and will advise once we have further information

    Please do NOT reset your routers during this issue.

  • 10th May 2021

    No incidents reported

    9th May 2021

    No incidents reported

    8th May 2021

    No incidents reported

    7th May 2021

    We are aware of a performance issue affecting customers in the dover area and surrounding villages. We have tasked an engineer to attend the transmitter site to investigate further. Next update in 1 hour.

    Please do not reset your equipment during this time.

  • Our Engineer located and fixed the problem - Speeds have now returned to normal.

  • 6th May 2021

    No incidents reported