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Incidents

15th June 2024

We are currently power outages affecting broadband and phone services in and around the Ashford area.

We will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

We are currently aware of an outage affecting broadband and phone services in the Dungeness and surrounding areas.

UK Power Networks are currently experiencing a power outage in the area which is effecting some of out critical equipment, they are currently advising they estimate power to be restored between 13:00-14:00 this afternoon. We will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

14th June 2024

We are currently aware of an outage in Capel Le Ferne affecting our main link in to West Hougham

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • Our engineers have attended the transmitter location and replaced faulty power equipment.

    If you are still experiencing issues, please contact our support team on 01227 668901

  • 13th June 2024

    WiMAX (Wireless Broadband) Park Outage -Trelawne Manor Holiday Park

    We are currently aware of an outage affecting some broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Trelawne Manor Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • 11th June 2024

    We are currently aware of an power outage in Capel le fern affecting our main link in to West Hougham

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • UK Power Networks have restored power to the area where our equipment is located. They have not advised on any further expected outages.

    Your services should be running as expected. If you are having any further issues following this please get in contact with our Support department on 01227 668901 (option 2) or email support@vfast.co.uk

    We appreciate your patience during this time.

  • UK Power Networks estimate that the power outage in Capel Le Fern will restored by 11 Jun 12:00 - 13:00

  • We have received an update from UK Power Networks to advise current resolution time is between 12:00pm - 1:00pm 11/06/2024

    We will update this page further with more information as follows.

  • This is due to a UK Power Networks outage with the current estimated resolution: To be confirmed

    Once we have further updates we will be updating this page

  • We are currently aware of an outage affecting broadband and phone services in the Egerton and surrounding areas.

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • This went offline at 9am for a short time, we believe electricians were finishing off works from yesterday.

    We will continue to monitor this closely moving forward.

    Apologies for any inconvenience this may have caused.

  • Egerton church have confirmed that they have an electrician on site who has taken to power off. They expect this to be restored in the next couple of hours.

  • 10th June 2024

    WiMAX (Wireless Broadband) John Fowler Holiday Park Outage - Trelawne

    We are currently aware of an outage affecting broadband services on Trelawne Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineers have attended and fixed the fault.

  • We have been in contact with the park who are due to check over our equipment.

    We will keep this status as updated as possible.

    Thank you for your patience, we apologise for any inconvenience caused.