Some systems are experiencing issues

Incidents

26th January 2021

No incidents reported

25th January 2021

We are investigating a fibre fault on the feed to Broadlands Sand holiday park. Affecting all connections on site.

Stone in Oxney connection have not re-linked since an earlier electrical fault. Engineer en route to investigate further

  • Connections restored

  • Power Issues affecting main link into the in the Burmarsh, Snargate, Appledore, Stone in Oxney area. Cause has been identified and electrician is working to resolve asap.

  • Power restored.

  • We are currently experiencing an outage in the above areas, We have an engineer en-route to investigate further.

  • Engineer En-route to investigate further

  • 24th January 2021

    No incidents reported

    23rd January 2021

    No incidents reported

    22nd January 2021

    No incidents reported

    21st January 2021

    We are aware of an issue affecting our wimax connections in the Shadoxhurst Area . We currently have engineers onsite investigating . Apologies for any inconvenience this may cause

  • Engineers have resolved the issue at the repeater site affecting the Shadoxhurst area, and all should be working normally now.

  • 20th January 2021

    We are currently aware of an issue affecting Broadland Sands Park Suffolk NR32 5LQ Wimax and Fibre connections . We will update once we have further information. Apologies for any inconvenience this may cause.

  • Our Fibre providers engineers have located and resolved a fault on third party hardware at the exchange. Connections should now be back online. Apologies again for the disruption in service and any inconvenience caused.

  • Our Fibre providers engineers will be onsite again this morning continuing investigation into this issue . Apologies again for the disruption in service this has caused.

  • Our Fibre line providers engineers will be onsite this morning investigating . We will update once we have further information . Apologies again for the disruption in service this has caused.

  • We have Identified a Fibre issue into the park , which is under investigation with the Fibre line provider. we will update once we get any further information.

  • We are still investigating the issues affecting the wimax and fibre connections at Broadland Sands Park. We will advise further updates when we have them.

  • 19th January 2021

    We are currently investigating an outage affecting areas of Thanet and surrounding villages who have our Wimax connection. We will update once have further information.

  • A Power supply issue at our Main repeater in Thanet has been resolved. All Wimax connections should be back online. Apologies for any inconvenience this may have caused.