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Stickied Incidents

8th May 2026

We are currently aware of an outage affecting broadband and phone services in the Lydd-on-Sea, Dungeness, Greatstone and surrounding areas

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

6th May 2026

We are currently aware of an outage affecting broadband and phone services in Dunkirk, Faversham and surrounding areas.

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • We attended yesterday to investigate issues on the exchange at ground level affected by a power loss and have recovered some of the network but further work is required to fully restore the service We are due to attend the exchange today to complete these works, further updates will be posted when we can

  • View Scheduled Maintenance

    Incidents

    8th May 2026

    We are currently aware of an outage affecting broadband and phone services in the Lydd-on-Sea, Dungeness, Greatstone and surrounding areas

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    We are aware of a fault affecting broadband and phone services at "Oyster Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Oyster Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Oyster Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Bay View Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Bay View Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Bay View Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Beauport Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Beauport Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Beauport Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Beauport Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Beauport Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Costwold Grange Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Costwold Grange Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Costwold Grange Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 7th May 2026

    We are currently aware of an outage affecting broadband services on Alberta Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

    We are aware of a fault affecting broadband and phone services at "Ribble Valley Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Ribble Valley Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Ribble Valley Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Pease Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Pease Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901

  • We are aware of a fault affecting broadband and phone services at "Trelay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Trelay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Trelay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 6th May 2026

    We are currently aware of a network issue effecting internet and phone services on Lakeside Holiday Park.

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • The fault at Chichester Lakeside Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901

  • We are aware of a fault affecting broadband and phone services at "Felixstowe Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Felixstowe Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Felixstowe Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Carnevas Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Carnevas Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Carnevas Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband and phone services in Dunkirk, Faversham and surrounding areas.

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • We attended yesterday to investigate issues on the exchange at ground level affected by a power loss and have recovered some of the network but further work is required to fully restore the service We are due to attend the exchange today to complete these works, further updates will be posted when we can

  • We are aware of a fault affecting broadband and phone services at "Alberta Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Alberta Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Alberta Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Alberta Holiday Park - Seasalter Levels"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Alberta Holiday Park - Seasalter Levels has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Alberta Holiday Park - Seasalter Levels have been restored.

    We are monitoring closely for any further issues.

  • 5th May 2026

    We are aware of a fault affecting broadband and phone services at "Yorkshire Dales Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Yorkshire Dales Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Yorkshire Dales Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Seawick, St Osyth & Oaklands Holiday Parks

    We are aware of a power cut in the area last night that has since been resolved but some of our equipment remains offline. We are working with the site to get this working again ASAP.

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • The fault at Seawick, St Osyth & Oaklands Holiday Parks have been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901

  • We are aware of a fault affecting broadband and phone services at "Carnevas Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Carnevas Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Carnevas Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Carnevas Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Carnevas Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Hengar Manor Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Hengar Manor Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Hengar Manor Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Hengar Manor Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Hengar Manor Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Tanner Farm Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tanner Farm Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tanner Farm Park have been restored.

    We are monitoring closely for any further issues.

  • 4th May 2026

    We are aware of a fault affecting broadband and phone services at "Seawick Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Seawick Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Seawick Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Oaklands Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Oaklands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Oaklands Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Oaklands Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Oaklands Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Martello Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Martello Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Martello Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Martello Beach Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Martello Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "West Mersea Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at West Mersea Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at West Mersea Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at West Mersea Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at West Mersea Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "St Osyth Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at St Osyth Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at St Osyth Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "West Mersea Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at West Mersea Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at West Mersea Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Oaklands Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Oaklands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Oaklands Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Seawick Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Seawick Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Seawick Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Trelawne Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Trelawne has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901

  • 3rd May 2026

    We are aware of a fault affecting broadband and phone services at "Riverside Leisure Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Riverside Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Riverside Leisure Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Coombe Martin Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Coombe Martin Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Coombe Martin Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Coombe Martin Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Oaklands Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Oaklands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Oaklands Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 2nd May 2026

    We are aware of a fault affecting broadband and phone services at "Home Farm Holiday Centre"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Home Farm Holiday Centre has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Home Farm Holiday Centre have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Coombe Martin Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Coombe Martin Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Coombe Martin Beach Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Coombe Martin Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Dog and Duck Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Dog and Duck Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Dog and Duck Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Tanner Farm Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tanner Farm Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tanner Farm Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Seaview Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Seaview Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Seaview Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Birchington Vale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Birchington Vale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Birchington Vale Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Alberta Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Alberta Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Alberta Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Quex Holiday Park & Camp Site"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Quex Holiday Park & Camp Site has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Quex Holiday Park & Camp Site have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Winchelsea Sands Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Winchelsea Sands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Winchelsea Sands Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Alberta Holiday Park - Seasalter Levels"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Alberta Holiday Park - Seasalter Levels has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Alberta Holiday Park - Seasalter Levels have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Widemouth Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Widemouth Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Widemouth Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.