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Stickied Incidents

15th April 2024

We are currently aware of an outage affecting broadband and phone services in the Honiton area(s).

300713:INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(15 Apr 2024 14:51hrs) Status: Currently open. Location: Honiton EX14. We are currently experiencing a network incident in Honiton affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause. Update (15 Apr 2024 18:34hrs) The third party engineers are due on site by 19:00. They will then begin physical investigation of the fault and report back to us.

We will provide a further update when there is new information, or by 21:00 at the latest.

We apologise again for the inconvenience caused and thank you for your patience. Update (15 Apr 2024 16:53hrs) Engineers have been investigating the problem and found that there is a fault on a 3rd party network. We are communicating with that third party and will provide a further update by 19:00.

We apologise again for the inconvenience caused and thank you for your patience.

  • Update (17 Apr 2024 15:46hrs) Engineers working on behalf of our third party carrier are continuing to work on this fault. The new cable has been installed and work has started to move affected services onto the new cable. We expect a further update to be provided at 18:00 (6PM) today We apologise again for the inconvenience caused and thank you for your patience

  • Latest updtae from OFNL :

    Update (17 Apr 2024 13:51hrs) Engineers are still continuing to work on restoring service. We are awaiting a more detailed update form our suppliers which we expect shortly.

    We apologise again for the inconvenience caused and thank you for your patience

  • Update from OFNL:

    Update (17 Apr 2024 08:08hrs) Third party engineers advise: They are back onsite preparing to change over the fault fibres onto new fibre. Estimated service restore time is 13:00.

    We apologise again for the inconvenience caused and thank you for your patience. Update (16 Apr 2024 20:04hrs) The third party have made progress on the fault fix in completing excavation works. They are currently running new fibre which will then need to be spliced before services are restored.

    The third party will be standing down for tonight after the new fibre is run, we then expect the next update from them tomorrow morning regarding the continuation of work. We will provide a further update by 08:30 17/04/2024 unless circumstances change in the meantime.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update from OFNL:

    Update (16 Apr 2024 17:12hrs) The previously described 3rd party works are still ongoing.

    A further update will provided when there is more information or by 20:00 at the latest.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update from OFNL:

    Update (16 Apr 2024 14:38hrs) Civils teams have been mobilised and cabling works has commenced. Due to the extent of the work required it is likely to continue throughout the rest of today and into the evening.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update from OFNL: Update (16 Apr 2024 11:04hrs) Third party supplier has advised there has been in delay in traffic management arriving at fault location. A fairly large section of the road will need to be dug up and estimated time of restoration of services is not known at this point.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • View Scheduled Maintenance

    Incidents

    17th April 2024

    We are currently aware of an outage affecting broadband some services on Beauport Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Connections have now been restored by park staff and should be working as normal again now.

    Apologies for any inconvenience caused during this time

  • 16th April 2024

    We are currently aware of an outage affecting broadband and phone services in the Stourmouth and surrounding area's

    This is due to a UK Power Networks outage with the current estimated resolution time of between 15:30pm - 16:30pm 16/04/2024.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • We apologise again for the inconvenience caused and thank you for your patience

  • Power to our equipment was restored at 3:23am 17/04/2024

    Apologies for any inconvenience caused during this time

  • UK Power Networks has informed us estimated resolution time is between 21:00 - 22:00pm

    Please do not reset your equipment during this time

  • 15th April 2024

    We are currently aware of an outage affecting broadband and phone services in the Honiton area(s).

    300713:INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(15 Apr 2024 14:51hrs) Status: Currently open. Location: Honiton EX14. We are currently experiencing a network incident in Honiton affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause. Update (15 Apr 2024 18:34hrs) The third party engineers are due on site by 19:00. They will then begin physical investigation of the fault and report back to us.

    We will provide a further update when there is new information, or by 21:00 at the latest.

    We apologise again for the inconvenience caused and thank you for your patience. Update (15 Apr 2024 16:53hrs) Engineers have been investigating the problem and found that there is a fault on a 3rd party network. We are communicating with that third party and will provide a further update by 19:00.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update (17 Apr 2024 15:46hrs) Engineers working on behalf of our third party carrier are continuing to work on this fault. The new cable has been installed and work has started to move affected services onto the new cable. We expect a further update to be provided at 18:00 (6PM) today We apologise again for the inconvenience caused and thank you for your patience

  • Latest updtae from OFNL :

    Update (17 Apr 2024 13:51hrs) Engineers are still continuing to work on restoring service. We are awaiting a more detailed update form our suppliers which we expect shortly.

    We apologise again for the inconvenience caused and thank you for your patience

  • Update from OFNL:

    Update (17 Apr 2024 08:08hrs) Third party engineers advise: They are back onsite preparing to change over the fault fibres onto new fibre. Estimated service restore time is 13:00.

    We apologise again for the inconvenience caused and thank you for your patience. Update (16 Apr 2024 20:04hrs) The third party have made progress on the fault fix in completing excavation works. They are currently running new fibre which will then need to be spliced before services are restored.

    The third party will be standing down for tonight after the new fibre is run, we then expect the next update from them tomorrow morning regarding the continuation of work. We will provide a further update by 08:30 17/04/2024 unless circumstances change in the meantime.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update from OFNL:

    Update (16 Apr 2024 17:12hrs) The previously described 3rd party works are still ongoing.

    A further update will provided when there is more information or by 20:00 at the latest.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update from OFNL:

    Update (16 Apr 2024 14:38hrs) Civils teams have been mobilised and cabling works has commenced. Due to the extent of the work required it is likely to continue throughout the rest of today and into the evening.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update from OFNL: Update (16 Apr 2024 11:04hrs) Third party supplier has advised there has been in delay in traffic management arriving at fault location. A fairly large section of the road will need to be dug up and estimated time of restoration of services is not known at this point.

    We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • WiMAX (Wireless Broadband) WiMAX Outage - Smarden and surrounding area

    We are currently aware of an outage affecting broadband and phone services in the Smarden and surrounding area area(s).

    This is due to a UK Power Networks fault in the area with the current resultion time of: To Be confirmed

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Power issues have now been resolved in the area.

    We apologise for any inconvenience caused.

    Thank you for your patience at this time.

  • Connectivity to the area has been restored but UK Power Networks still have an Open fault

    We are monitoring the situation and we update once fault has been resolved

    Please do not reset your equipment during this time

  • Update from UKPN

    Current estimated resolution for the power cut in the area between 20:30 - 21:30pm 15/04/2024

    Please do not reset your equipment during this time.

  • We are currently aware of an outage affecting broadband and phone services on the Seawick Holiday Park.

    We have identified equipment that has failed, engineers will be attending today to replace as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Vfast Engineers have been to site and replaced the faulty network equipment.

    Connections should be back online and working as normal. Apologies for any inconvenience caused

  • 13th April 2024

    We are currently aware of an outage affecting broadband and phone services in the surrounding areas of Hillside Way and Ashland Drive of Beauport Holiday Park.

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineers attended and found a power fault on site, this has been resolved and the network has now been restored.

    If you continue to experience any issues please contact our support team.

  • 12th April 2024

    OFNL have alerted us of a large scale outage affecting services in BEDFORD:

    300518: INCIDENT AFFECTING BROADBAND AND SERVICES Last updated:(12 Apr 2024 18:33hrs) Status: Currently open. Location: Bedford, MK40, MK42, MK43, MK44, MK45, and MK46. We are currently experiencing a network incident in Bedford, MK40, MK42, MK43, MK44, MK45, and MK46 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours. Please do not reset your equipment. We apologise for any inconvenience this may cause.

  • Work to restore service was completed at 01:00 on 13/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • We are currently aware of an outage on New Beach holiday park. We have been advised by the park they are completing electrical work at a location where some of our equipment is located

    Please do not reset your equipment during this time

    We thank you for your continued patience

  • Power to our equipment has been restored and services are live.

    If you are having any issues relating to this outage please contact support on 01227 668 901 (option 2) or email support@vfast.co.uk

    We thank you for your patience.

  • New Beach Holiday Park have advised that this may be offline for a few more hours due to power issues across the park.

    We thank you for your continued patience.

  • We are currently aware of an outage affecting broadband services on Coghurst Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Power to our equipment has been restored.

    If you are still having issues relating to this outage please contact our support team on 01227 668 901 (option 2) or email support@vfast.co.uk

    We thank you for your patience and apologise for any inconveniences caused.

  • 11th April 2024

    WiMAX (Wireless Broadband) Park Holidays Outage - Polperro

    We are currently aware of an outage affecting broadband services on Polperro Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Power to our equipment has been restored and services are operating as normal.

    If you are still having issues following this outage please contact support on 01227 668 901 (option 2) or email support@vfast.co.uk

    We thank you for your patience.

  • Park Holidays have advised there is a power outage which should have power restored around 18:00 today

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused

  • 10th April 2024

    WiMAX (Wireless Broadband) Park Holidays Outage - West Mersea

    We are currently aware of an outage affecting broadband services on West Mersea Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Power to our equipment has now been restored and services are operational.

    If you are having any issues following this outage please contact our support team on 01227 668901 (option 2) or email support@vfast.co.uk

    We apologise for any inconvenience caused.

  • Park Holidays have advised there is a Planned power outage which should have power restored around 11am today.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused

  • We are currently aware of an outage affecting broadband services on Broadland Sands Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • We have been advised by the park General Manager that there will be prolonged power issues on site, due to a fault further down the line.

    This will cause power to be up and down for roughly a week, which will likely affect network equipment onsite.

    We apologies for any inconvenience caused.

  • We have been made aware of a power incident reported by UK Power Networks has occurred. Power to the area is estimated to be restored between 3:30pm and 4:30pm

    We thank you for your continued patience.