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Stickied Incidents

4th March 2026

Park Holidays Outage - Silver Sands, Lossiemouth & Burghead Beach

We are currently aware of an outage affecting broadband services on Silver Sands, Lossiemouth & Burghead Beach Holiday Parks

Planned maintenance is taking place across site which will effect your internet for the majority of the day. We shall provide an update once this work is completed

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

View Scheduled Maintenance

Incidents

6th March 2026

Service issues have been detected at Tallington Lakes Leisure Park

We are aware of a fault affecting broadband and phone services at "Tallington Lakes Leisure Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Tallington Lakes Leisure Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tallington Lakes Leisure Park have been restored.

    We are monitoring closely for any further issues.

    • WiMAX (Wireless Broadband) WiMAX Outage - Dunkirk and surrounding areas

    We are currently aware of an outage affecting broadband and phone services in the Dunkirk and surrounding areas

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineers are currently on route to investigate the issue

    Please do not rest your equipment during this time

    • Service issues have been detected at Sand-le-mere Holiday Park

    We are aware of a fault affecting broadband and phone services at "Sand-le-mere Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    WiMAX (Wireless Broadband) Wimax Outage - Ulcombe, Pye Corner areas

    We are currently aware of an outage affecting broadband and phone services in the Ulcombe, Pye Corner areas

    We are investigating the cause of this outage and will provide further updates as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineers have been booked in to investigate today and resolve the outage

    Apologies for any inconvenience caused

    • Service issues have been detected at Manor Farm Seaton Caravan Park

    We are aware of a fault affecting broadband and phone services at "Manor Farm Seaton Caravan Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Manor Farm Seaton Caravan Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Manor Farm Seaton Caravan Park have been restored.

    We are monitoring closely for any further issues.

    • 4th March 2026

    Service issues have been detected at Lossiemouth Bay Holiday Park

    We are aware of a fault affecting broadband and phone services at "Lossiemouth Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    Service issues have been detected at Burghead Beach Holiday Park

    We are aware of a fault affecting broadband and phone services at "Burghead Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    Park Holidays Outage - Silver Sands, Lossiemouth & Burghead Beach

    We are currently aware of an outage affecting broadband services on Silver Sands, Lossiemouth & Burghead Beach Holiday Parks

    Planned maintenance is taking place across site which will effect your internet for the majority of the day. We shall provide an update once this work is completed

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

    3rd March 2026

    Service issues have been detected at Tanner Farm Park

    We are aware of a fault affecting broadband and phone services at "Tanner Farm Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Tanner Farm Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Tanner Farm Park have been restored.

    We are monitoring closely for any further issues.

  • We have been made aware of a network area fault by the leased line provider for this site.

    We shall post further updates as they become available. Please do not reset your equipment during this time. We apologise for the inconvenience caused.

    • 2nd March 2026

    Service issues have been detected at Waldegraves Holiday Park

    We are aware of a fault affecting broadband and phone services at "Waldegraves Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    Service issues have been detected at Park Holidays UK Ltd - Sandy Bay Holiday Park

    We are aware of a fault affecting broadband and phone services at "Park Holidays UK Ltd - Sandy Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • We have encountered further issues at Park Holidays UK Ltd - Sandy Bay Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Park Holidays UK Ltd - Sandy Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 1st March 2026

    Park Holidays Outage - Golden Sands

    We are currently aware of an outage affecting broadband services on Golden Sands Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • The fault at Golden Sands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901

  • We have been informed by park and customers a lamp post on site has fallen over with our equipment attached to it.

    We are investigating and working with the park to get the resolved as soon as possible.

    We apologise for the inconvenience caused