We are aware of a fault affecting broadband and phone services at "Ribble Valley Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Birchington Vale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Church Farm Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the AREA_NAME area(s).
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
Update (07 Sep 2024 12:41hrs) Work to restore service was completed at 12:05 on 07/09/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
OFNL Engineers have investigated and found an issue with on-site equipment. An engineer is on their way to site, they are expected to arrive by 13:30. We will provide the next update at 14:30 so that we can include their findings.
We apologise again for the inconvenience caused and thank you for your patience.
We are aware of a fault affecting broadband and phone services at "Hendwr Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the Ulcombe and surrounding area(s).
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The power fault effecting the Ulcombe area has been marked as resolved as of 21:47 on 6/9.
If you are still experiencing issues, please contact our support team on 01227 668901
This is due to a UK Power Network outage at the repeater site, the estimated time for power to be restored to the repeater site is between 9pm-10pm tonight.
Please do not reset your equipment and apologies for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Birchington Vale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Widemouth Bay Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the Lydd and the surrounding area
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
Engineers restored service at 12:00 on 6th Sep. If you are still without service please contact our support team on 01227 668901.
Apologies for the inconvenience and thank you for your patience.
We are scheduling engineers to attend site but due to the weather and to carry out this safely our engineers will be attending in the morning
Apologies for any inconvenience this caused during this time
Please do not reset your equipment during this time
We are aware of a fault affecting broadband and phone services at "Turnberry Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Turnberry Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Birchington Vale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in Lydd and surrounding areas.
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time. We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Ribble Valley Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Golden Sands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Costwold Grange Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an ongoing outage affecting broadband services nationwide.
We are investigating and working with our networking team to get the resolved as soon as possible.
Please do not reset your equipment during this time. We apologise for the inconvenience caused.
The OFNL outage has been resolved and services have come back online.
If you are still experiencing issues, please contact our support team on 01227 668901.
Thank you for your patience.
We have seen most services have started to be restored.
We are still working with OFNL to confirm the core issue is resolved.
Please do not reset your equipment during this time. We apologise for the inconvenience caused.
OFNL have provided the following update
Update (02 Sep 2024 11:12hrs) We are aware that one of our core network suppliers is experiencing a major network incident that is affecting Internet performance over our network.
We have implemented a work around in our core network that will help improve performance for some customers.
Customers may still continue to experience a reduction in Internet performance and stability.
We have started to see some OFNL connections are coming back online.
We are still working with OFNL to get this resolved ASAP.
Please do not reset your equipment during this time. We apologise for the inconvenience caused.
OFNL have made us aware they have identified a datacentre fault on their network affecting FTTH connections nationwide.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Wood Farm Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.