Some systems are experiencing issues

Stickied Incidents

6th May 2022

WiMAX (Wireless Broadband) WiMAX - Network Fault causing slow speeds in Lydd and surrounding area.

We are aware of a network fault in Lydd & the surrounding area that is causing slow speeds on our WiMAX service.

We are working to resolve this issue as soon as possible.

Further updates will be posted here

We apologise for any inconvenience caused.

  • Our engineers have now got permission to access the repeater sire and have now resolved the issue which was causing slow speeds in the Lydd area.

    Apologies for any inconvenience caused during this issue.

  • We are currently awaiting clearance from the main repeater site to access the feed to the area and carry out maintenance on the link to resolve this issue.

    Apologies for any inconvenience caused.

    • Scheduled Maintenance

    OFNL Planned Maintenance - GLOUCESTER
    Scheduled for Thursday 5th May 2022 at 09:00
    OFNL Planned 3rd Party Maintenance - Highbridge, Reading, Leicester
    Scheduled for Thursday 5th May 2022 at 10:00
    OFNL Planned 3rd Party Maintenance - London
    Scheduled for Friday 6th May 2022 at 00:00
    3rd Party Planned Maintenance - Cwmbran / Torfaen
    Scheduled for Tuesday 10th May 2022 at 00:00
    OFNL 3rd Party Planned Maintenance Wolverhampton
    Scheduled for Wednesday 11th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - London
    Scheduled for Wednesday 11th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - Manningtree
    Scheduled for Wednesday 11th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - Norwich
    Scheduled for Thursday 12th May 2022 at 00:00
    3rd Party Planned Maintenance - Corby
    Scheduled for Thursday 12th May 2022 at 00:00
    Planned 3rd Party Emergency Maintenance Norwich
    Scheduled for Thursday 12th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - Canterbury
    Scheduled for Tuesday 17th May 2022 at 00:00
    3rd Party Planned Maintenance - London
    Scheduled for Wednesday 18th May 2022 at 00:00
    OFNL Planned Maintenance - Cwmbran
    Scheduled for Thursday 19th May 2022 at 00:00
    OFNL Planned Maintenance - Burton on Trent
    Scheduled for Friday 20th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - Nottingham
    Scheduled for Friday 20th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - Edwalton & Nottingham
    Scheduled for Friday 20th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - BRISTOL
    Scheduled for Monday 23rd May 2022 at 22:00
    OFNL Planned 3rd Party Maintenance - Colchester
    Scheduled for Tuesday 24th May 2022 at 00:00
    OFNL Emergency 3rd Party Maintenance - MULTIPLE AREAS
    Scheduled for Tuesday 24th May 2022 at 22:00
    3rd Party Planned Maintenance - London
    Scheduled for Thursday 26th May 2022 at 21:00
    OFNL Planned 3rd Party Maintenance - CWMBRAN
    Scheduled for Friday 27th May 2022 at 00:00
    OFNL Planned 3rd Party Maintenance - ASHFORD
    Scheduled for Saturday 28th May 2022 at 18:00
    OFNL Planned 3rd Party Maintenance - Southampton
    Scheduled for Sunday 29th May 2022 at 07:00
    OFNL Planned 3rd Party Maintenance - SALISBURY
    Scheduled for Tuesday 31st May 2022 at 00:00
    OFNL Emergency Maintenance - MALDON
    Scheduled for Monday 6th June 2022 at 00:00

    Incidents

    18th May 2022

    No incidents reported

    17th May 2022

    Broadband Outage affecting WiMax connections - Sheppey

    We are currently aware of an outage in the Sheppey areas.

    We have an engineer scheduled to attend first thing in the morning to investigate and hope to have this resolved as quickly as possible.

    We hope to have an update by midday tomorrow.

    Please do not reset your routers

    Thank you

    16th May 2022

    No incidents reported

    15th May 2022

    WiMAX (Wireless Broadband) Wimax connections in the St Mary At Hoo area

    We are currently aware of an issue affecting Wimax connections in the St Mary At Hoo area.

    We are working to get this back online as soon as we can.

    Apologies for any inconvenience caused.

  • Our engineers have been to site and resolved the issue , Connections back online around 9.45 am 16/5/22

    • 14th May 2022

    No incidents reported

    13th May 2022

    No incidents reported

    12th May 2022

    No incidents reported

    11th May 2022

    WiMAX (Wireless Broadband) Broadband Outage affecting WiMax connections - Shottenden and surrounding area

    We are currently experiencing an UKPowerNetwork related outage that is affecting our WiMAX service in the Shottenden and surrounding area.

    UKPowerNetwork have confirm they are carrying out maintenance in the area and have to switch off power.

    The current resolution time is between 16:30 - 17:30pm 11th May.

    We apologies for any inconvenience caused during this time.

    Please do not reset your equipment during this time.