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Incidents

18th July 2025

We are currently aware of an outage affecting broadband services on Ribble Valley Holiday Park

We are investigating and working with the park to get the resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

17th July 2025

We are aware of a fault affecting broadband and phone services at "Rye Harbour Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Rye Harbour Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Rye Harbour Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 16th July 2025

    We are aware of a fault affecting broadband and phone services at "Trewiston Farm Caravan Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Trewiston Farm Caravan Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Trewiston Farm Caravan Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Oyster Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Oyster Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Oyster Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Golden Sands Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Golden Sands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Golden Sands Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Ladys Mile Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Ladys Mile Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Ladys Mile Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Ribble Valley Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Ribble Valley Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Ribble Valley Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Littondale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Littondale Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Littondale Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Littondale Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 15th July 2025

    We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Littondale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Littondale Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Littondale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Littondale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Littondale Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Coombe Martin Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Coombe Martin Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Pakefield Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Pakefield Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pakefield Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Pakefield Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Pakefield Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Oyster Bay Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Oyster Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Oyster Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Coombe Martin Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Coombe Martin Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Coombe Martin Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Golden Sands Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Golden Sands Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Golden Sands Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Burghead Beach Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Burghead Beach Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Burghead Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Burghead Beach Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Burghead Beach Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 14th July 2025

    We are aware of a fault affecting broadband and phone services at "Riverside Holiday Park - Newquay"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Riverside Holiday Park - Newquay has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Riverside Holiday Park - Newquay have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Wood Farm Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Wood Farm Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Wood Farm Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are aware of a fault affecting broadband and phone services at "Riverside Holiday Park - Newquay"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Riverside Holiday Park - Newquay has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Riverside Holiday Park - Newquay have been restored.

    We are monitoring closely for any further issues.

  • WiMAX (Wireless Broadband) Willowbank Holiday Park

    There will be works carried out in the main reception area of park meaning Wifi services may be down.

    Outage will occur at: 10:00am

    Expected finish: 12:00pm

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    13th July 2025

    WiMAX (Wireless Broadband) Park Outage - Mickelton Mill Holiday Park

    We are currently aware of an outage affecting broadband services on Mickelton Mill Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    We are aware of a fault affecting broadband and phone services at "Malvern View Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Malvern View Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Malvern View Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 12th July 2025

    We are aware of a fault affecting broadband and phone services at "Glendale Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Glendale Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Glendale Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • FTTH (Fibre To The Home) OFNL Fibre Outage - Canada Water SE16

    357304:NCIDENT AFFECTING INTERNET AND PHONE SERVICES
    Last updated:(12 Jul 2025 03:55hrs) Status: Currently open. Location: Canada Water SE16. We have a network incident in Canada Water, SE16 affecting phone and internet services. Our team are looking into this and will provide an update by 08:30.

    Please do not reset your equipment. Update (12 Jul 2025 12:00hrs) Engineer on site swapped out the equipment that had failed.

    The new device has since locked up as its software was installing.

    We have a further new part and engineer on route to site.

    This will take several hours to arrive and bring online.

    We apologise for the extended impact.

    Further updates will be provided once the new device is on site. Update (12 Jul 2025 09:12hrs) Engineer is now on site and beginning to swap out equipment.

    A further update will be provided when work has been completed. Update (12 Jul 2025 06:32hrs) Engineer and replacement equipment is due to arrive on site at 09:00. This time maybe subject to change depending on traffic.

    Once Engineer begins work, it shouldn't take longer than 1 hour to swap and restore services. Update (12 Jul 2025 04:29hrs) OFNL Have identified an equipment failure at site, that has caused the loss of service.

    In order to restore service we will need to replace this equipment, we are currently awaiting an ETA from our vendor for the replacement equipment to arrive at site.

    We will update you again by 08:30 or when we have an ETA for equipment arriving.

  • OFNL have advised tis issue is now resolved : Update (12 Jul 2025 14:18hrs) This incident was closed on Saturday, July 12th, 2025 at 14:18hrs. Update (12 Jul 2025 14:18hrs) Work to restore service was completed at 14:02 on 12/07/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.