Incidents

15th April 2021

No incidents reported

14th April 2021

Outage at Golden Sands Holiday Park

We are aware of a disruption of service since Tuesday evening on the Golden Sands Holiday Park. We are investigating the source of the fault now.

We are also aware of a partial loss in Dawlish Sands Holiday Park.

Please do not reset your equipment and sorry for any inconvenience this may have caused.

Our engineer resolved an issue with the main fibre feed to the park. Full connection has now been restored to the park.

Apologies for any inconvenience.

13th April 2021

Partial WiMax outage affecting Lydd, Greatstone, Dungeness - UK power networks outage

Unfortunately there is a UK power networks outage affecting some WiMax services in the Lydd, Greatstone and Dungeness area.

We're sorry for any disruption this may be causing you. UK power networks estimate the power will be back on: 16:30 - 17:30

Please do not reset your equipment during this time.

Power issues resolved

12th April 2021

WiMAX (Wireless Broadband) Outage affecting Golden Sands Holiday Park

We are aware of an outage at Golden Sands Holiday Park. We are in communication with the park to get our equipment checked.

The park maintenance team have restored power to our equipment. Service has resumed.

11th April 2021

No incidents reported

10th April 2021

No incidents reported

9th April 2021

Power outage impacting Wye and Brook areas

We are aware of a third party power issue causing an outage to our WiMax repeater site in the Wye and Brook areas. Electricians are on site working to get this resolved, but have not been able to provide an estimated time for resolution. We apologise for any inconvenience caused. Please do not reset your equipment during this time.

Electricians have now restored power to the site and connections have logged back in. We apologise again for any inconvenience caused.

Electricians have now provided an estimated resolution time of 11:30 AM to 12:00 PM today.