We are aware of a fault affecting broadband and phone services at "Carnevas Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Monte Carlo Parks Ltd - Seafield Caravan Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Monte Carlo Parks Ltd - Seafield Caravan Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Monte Carlo Parks Ltd - Seafield Caravan Park have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Home Farm Holiday Centre"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Regency Living - Tall Trees Park Homes & Lodges"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Regency Living - Tall Trees Park Homes & Lodges has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Regency Living - Tall Trees Park Homes & Lodges have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Ashbourne Heights Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Ashbourne Heights Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
The fault at Ashbourne Heights Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
The fault at Ashbourne Heights Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Ashbourne Heights Holiday Park have been restored.
We are monitoring closely for any further issues.
All services at Ashbourne Heights Holiday Park have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Trossachs Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the CT21 area.
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
Connections should now all be back online
Update (13 Oct 2026 01:19hrs) This incident was closed on Tuesday, October 13th, 2026 at 01:19hrs. Update (13 Oct 2026 01:11hrs) Engineers on site have replaced the failed hardware and we are seeing customer services restore. Work to restore service was completed at *time 00:55 on 13/10/2026 Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Update (12 Oct 2026 18:51hrs) Engineers have now arrived on site to continue investigating the issue. we will provide a further update by 21:00
We are aware of a fault affecting broadband and phone services at "Kingfisher Holiday Park - Park Holidays"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We have been advised by Park Holidays there is electrical work taking place today onsite. Due to electrical work taking place, internet equipment has been turned off while the electrical work is taking place.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Carnevas Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Manor Farm Seaton Caravan Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Regency Living - Tall Trees Park Homes & Lodges"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Regency Living - Tall Trees Park Homes & Lodges has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Regency Living - Tall Trees Park Homes & Lodges have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Home Farm Holiday Centre"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We have been advised by OFNL of an outage affecting broadband and phone services in the Loddon NR14. area(s).
416323: INCIDENT AFFECTING INTERNET SERVICES Last updated:(11 Oct 2026 09:40hrs) Status: Currently open. Location: Loddon NR14. We have a network incident in Loddon NR14 affecting Internet services. Our team are looking into this and will provide an update by 11:30. Please do not reset your equipment. No updates for this incident yet.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Wood Farm Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Pease Bay Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Costwold Grange Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Bovisand Lodge Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Bovisand Lodge Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Bovisand Lodge Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Bovisand Lodge Holiday Park
Investigation has resumed. We will provide further updates as soon as possible.
All services at Bovisand Lodge Holiday Park have been restored.
We are monitoring closely for any further issues.
We are aware of a fault affecting broadband and phone services at "Crossburn Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Oaklands Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are aware of a fault affecting broadband and phone services at "Newhaven Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband services on Carlton Meres Holiday Park
We are investigating and working with the park to get the resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.