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FTTH/ Fibre Outage - Honiton EX14

We are currently aware of an outage affecting broadband and phone services in the Honiton area(s).

300713:INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(15 Apr 2024 14:51hrs) Status: Currently open. Location: Honiton EX14. We are currently experiencing a network incident in Honiton affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause. Update (15 Apr 2024 18:34hrs) The third party engineers are due on site by 19:00. They will then begin physical investigation of the fault and report back to us.

We will provide a further update when there is new information, or by 21:00 at the latest.

We apologise again for the inconvenience caused and thank you for your patience. Update (15 Apr 2024 16:53hrs) Engineers have been investigating the problem and found that there is a fault on a 3rd party network. We are communicating with that third party and will provide a further update by 19:00.

We apologise again for the inconvenience caused and thank you for your patience.

Update (18 Apr 2024 08:14hrs) This incident was closed on Thursday, April 18th, 2024 at 08:14hrs. Update (18 Apr 2024 08:14hrs) Work to restore service was completed at 01:22 on 18/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue. Update (18 Apr 2024 03:12hrs) Services are restored as of 01:52. However the third party are still carrying out repair work on site for other impacted circuits. Until further notice, services should be considered at risk.

We will provide a further update by 08:00.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue. Update (17 Apr 2024 21:02hrs)

Posted 1 week ago by Technical Support

Update (17 Apr 2024 18:09hrs) Engineers are still working to repair the damaged fibre.

We will provide a further update by 21:00.

We apologise again for the inconvenience caused and thank you for your patience

Posted 1 week ago by Technical Support

Update (17 Apr 2024 15:46hrs) Engineers working on behalf of our third party carrier are continuing to work on this fault. The new cable has been installed and work has started to move affected services onto the new cable. We expect a further update to be provided at 18:00 (6PM) today We apologise again for the inconvenience caused and thank you for your patience

Posted 1 week ago by Technical Support

Latest updtae from OFNL :

Update (17 Apr 2024 13:51hrs) Engineers are still continuing to work on restoring service. We are awaiting a more detailed update form our suppliers which we expect shortly.

We apologise again for the inconvenience caused and thank you for your patience

Posted 1 week ago by Technical Support

Update from OFNL:

Update (17 Apr 2024 08:08hrs) Third party engineers advise: They are back onsite preparing to change over the fault fibres onto new fibre. Estimated service restore time is 13:00.

We apologise again for the inconvenience caused and thank you for your patience. Update (16 Apr 2024 20:04hrs) The third party have made progress on the fault fix in completing excavation works. They are currently running new fibre which will then need to be spliced before services are restored.

The third party will be standing down for tonight after the new fibre is run, we then expect the next update from them tomorrow morning regarding the continuation of work. We will provide a further update by 08:30 17/04/2024 unless circumstances change in the meantime.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 1 week ago by Technical Support

Update from OFNL:

Update (16 Apr 2024 17:12hrs) The previously described 3rd party works are still ongoing.

A further update will provided when there is more information or by 20:00 at the latest.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 1 week ago by Technical Support

Update from OFNL:

Update (16 Apr 2024 14:38hrs) Civils teams have been mobilised and cabling works has commenced. Due to the extent of the work required it is likely to continue throughout the rest of today and into the evening.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 1 week ago by Technical Support

Update from OFNL: Update (16 Apr 2024 11:04hrs) Third party supplier has advised there has been in delay in traffic management arriving at fault location. A fairly large section of the road will need to be dug up and estimated time of restoration of services is not known at this point.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 1 week ago by Technical Support