< Back

OFNL outage - MK MILTON KEYNES

We are currently aware of an outage affecting broadband and voice services in the MK postcode areas

We are investigating and working with OFNL to get this resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

Update (06 Apr 2024 12:10hrs) This incident was closed on Saturday, April 6th, 2024 at 12:10hrs. Update (06 Apr 2024 12:09hrs) Work to restore service was completed at 10:54 on 06/04/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue. Update (06 Apr 2024 12:08hrs) It has been identified that this incident has been caused by an issue with a third party carrier, who provide service to us in these post code areas.

We are working with the provider to resolve this issue.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

OFNL have provided the following update

299745: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
Last updated:(06 Apr 2024 11:11hrs) Status: Currently open. Location: MK40 MK42 MK43 MK44 MK45 MK46 TA9 TS26 TS27 SS5. We are currently experiencing a network incident in several post code areas - MK40 MK42 MK43 MK44 MK45 MK46 TA9 TS26 TS27 SS5 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause. No updates for this incident yet.

Posted 2 years ago by Technical Support