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OFNL Maintenance - CM23 Bishop's Stortford

We are currently aware of an outage affecting broadband and phone services in the CM23 area of Bishop's Stortford.

OFNL are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

OFNL have advised this issue was resolved yesterday :

Update (18 Jan 2024 19:31hrs) This incident was closed on Thursday, January 18th, 2024 at 19:31hrs.

Update (18 Jan 2024 19:30hrs) Work to restore service was completed at 19:10 on 18/01/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Posted 1 year ago by Technical Support

Update from OFNL : Update (18 Jan 2024 14:49hrs) Our engineers have been investigating the problem and have identified that this incident has been caused by a suspect break to a fibre optic cable used to supply our services in this area.

Our engineer on-site has narrowed down the location of the suspect fibre break and we have requested help from our third party supplier.

There is no Estimated Time of Repair(ETR) available at this time.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible

Posted 1 year ago by Technical Support