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WiMAX Outage - Stourmouth

We are currently aware of an outage affecting broadband and phone services in the Stourmouth area.

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

We have engineers booked to investigate this issue further this afternoon.

We apologise for the inconvenience caused during this time and thank you for your patience

Posted 1 year ago by Technical Support

An engineer had attended yesterday and determined that the backhaul equipment that feeds the repeater equipment is at fault and will need to be replaced.

Unfortunately the engineer will require a Cherry Picker lift to gain the height needed to work on the equipment and couldn't perform this work when he attended yesterday.

We are working with our bookings team to organise this and get this resolved ASAP, we will update this page when we have more information.

Apologies for the inconvenience caused during this outage.

Posted 1 year ago by Technical Support