Wimax connections in Throwley Kent area

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We are currently aware of an outage affecting broadband and phone services in the Throwley, Kent area

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

We can see connectivity to the area has been resolved since Saturday 25th November 2023

We have received the clear from our 3rd party line provider

Apologies for the inconvenience caused during this time.

Incident closed as of 28/11/2023 at 8:30am

Posted 9 months ago by Technical Support

We can see connectivity to our WiMAX equipment has been restored as of Saturday 1pm.

Broadband services should be restored but we are still awaiting a clear from our line provider.

Posted 9 months ago by Technical Support

We are still noticing prolonged downtime for WiMAX connections in Throwley and surrounding area. This currently still due to a cable fault and is currently raised with a 3rd party line vendor that feeds the repeater site.

We are still awaiting an ETA for a damaged pole to be replaced that has affected the cable into this site.

We apologise for the inconvenience caused during this time and thank you for your patience.

Posted 9 months ago by Technical Support

Investigations have shown that there is a cable fault affecting the feed to our repeater in the Throwley area. This has been reported to the provider and we will update further when we get more information.

We apologise for the inconvenience caused and thank you for your patience.

Posted 9 months ago by Technical Support