We are currently aware of an outage affecting broadband and phone services in the Canterbury CT1 area(s).

383792: INCIDENT AFFECTING INTERNET SERVICES
Last updated:(12 Feb 2026 14:18hrs) Status: Currently open. Location: Cockering Road, CT1. We have a network incident in Cockering Road affecting internet services. Our team are looking into this and will provide an update by 17:00.

Please do not reset your equipment. Update (13 Feb 2026 10:12hrs) Our engineers have returned to site and are actively working to restore services.

We’ll share further updates as soon as more information becomes available. Update (12 Feb 2026 15:06hrs) Our engineers have identified additional fibre cable damage at the site. Due to the complexity of the repair and safety considerations, they will return tomorrow, Friday 13/02/2026, to continue the restoration work.

We sincerely apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue as quickly and safely as possible. Update (12 Feb 2026 14:04hrs) Our engineers are repairing damage to the fibre cabling that serves your site. We do not yet have an estimated time to restore service (ETR). We will share another update as soon as we have more information. Thank you for your patience. Please do not reset your equipment during this time.

We apologise for the inconvenience caused.