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FTTH Fibre Outage - Hampshire RG26 area

We are currently aware of an outage affecting broadband and phone services in the Hampshire RG26 area(

382360: INCIDENT AFFECTING INTERNET AND PHONE SERVICES Last updated:(29 Jan 2026 14:33hrs) Status: Currently open. Location: Hampshire RG26. We have a network incident in the Hampshire RG26 area affecting phone and Internet services. Our team are looking into this and will provide an update by 16:30.

OFNL have updated that issue now fixed: Update (29 Jan 2026 16:22hrs) This incident was closed on Thursday, January 29th, 2026 at 16:22hrs. Update (29 Jan 2026 16:22hrs) Our team identified a fault within a key piece of equipment at this site and actions were taken to resolve the problem.

Work to restore service was completed at 16:00 on 29/01/2026. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.