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Service issues have been detected at Beauport Holiday Park

We are aware of a fault affecting broadband and phone services at "Beauport Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

We’re aware that customers at Beauport Holiday Park are currently experiencing a loss of service. We understand how frustrating this is and we’re very sorry for the disruption caused.

The issue sits outside of Vfast’s direct network and requires specialist work from our infrastructure partner, Openreach. An engineer has already attended the site, and a follow-up visit is scheduled for tomorrow morning to continue investigations and complete the necessary repair.

Please be assured that we are actively monitoring the situation and working closely with Openreach to restore service as quickly as possible. As soon as we have a further update, we will share it here.

Thank you for your patience and understanding while this is resolved.

Posted 17 hours ago by Technical Support

Openreach Engineers continue to work to resolve the issue and we will provide further updates when we have them, Thank you for your patience during this time

Posted 20 hours ago by Technical Support

Engineers are still working on repairing the fault

Please do not reset your equipment during this time

Apologies for any inconvenience caused

Posted 1 day ago by Technical Support

Openreach engineers have attended the fault location but have been unable to complete the required fix.

We are working with them to get this resolved as soon as possible.

Please stand by for further updates. Thank you for your patience during this time

Posted 1 day ago by Technical Support

Openreach engineers are currently at the effected location on site and working on a fix.

Further updates shall be provided as we know more. Thank you for you continued patience

Posted 1 day ago by Technical Support

There is an issue with the main feed into the park , This is currently being investigated by the line providers and we will update further once we have more information.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

Posted 1 day ago by Technical Support