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OFNL INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - RG21

Location: Basingstoke [RG21].

We are currently experiencing a network incident in Basingstoke [RG21] affecting voice and data services.

Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

New update from OFNL: Our service provider (Vodafone) have confirmed that a major incident is ongoing in the Basingstoke area. A fibre team is currently undertaking repairs, which are expected to continue until 18:00.

Service was restored to this site at 14:02, but will remain at risk until all repair work has been completed.

We will continue to monitor the service and provide updates as they become available.

Thank you for your patience.

Posted 3 years ago by Technical Support

New update from OFNL: It has been identified that this incident has been caused by an issue at Vodafone, who provide service to us in this area.

We are working with Vodafone to resolve this issue and a further update will be provided within 2 hours.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 3 years ago by Technical Support