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OFNL INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Hackney (E5)

We are currently experiencing a network incident in Hackney (E5) affecting broadband and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

FTTH Issues affecting Hackney resolved: Overnight work performed by our 3rd party provider Vodafone has resolved this issue. Customers should now have service fully restored.

Any remaining issues should be considered unrelated and reported in the usual manner.

We apologise again for the inconvenience caused by this issue and thank you for your patience throughout.

Posted 3 years ago by Technical Support

OFNL have provided the following update :

Update (11 Feb 2021 16:39hrs) Vodafone (The fibre Providers) are continuing to investigate this issue within their own network and plan to perform testing from 00:00 to 06:00 on 12th February 2021. During this time, customers will experience interruptions to service whilst the investigation takes place.

We will provide a further update once testing is complete.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 3 years ago by Technical Support