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OFNL Incident - Southampton PO15, SO30

OFNL currently have an incident affecting services in the PO15 and SO30 postcodes.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

Latest update from OFNL (23 Sep 2025 11:08hrs):

Work to restore service was completed at 10:47 on 23/09/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Posted 6 months ago by Technical Support

Latest update from OFNL (23 Sep 2025 10:16hrs):

The third party that supports our network in this area is continuing to investigate the issue in their network.

We are continuing to work with the third party network provider.

We will provider a further update as soon as possible.

Posted 6 months ago by Technical Support

Latest update from OFNL:

We now see that the problem is not on our network, but the network of a third party that supports ours.

We are talking to the third party, and they are working on a fix.

We will update you again by 10:20

Please do not reset your equipment during this time.

Posted 6 months ago by Technical Support