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FTTH Outage - TA4 COMEYTROWE

We are currently aware of an outage affecting broadband and phone services in TA4 COMEYTROWE

OFNL have provided the following update:

359663 : INCIDENT AFFECTING INTERNET AND PHONE SERVICES
Last updated:(31 Jul 2025 08:43hrs) Status: Currently open. Location: TA4, Comeytrowe. We have a network incident in Comeytrowe affecting phone and internet services. We've investigated this and we have a technician attending site to rectify the issue. Further updates will be provided at 12:00pm

Please do not reset your equipment. Update (31 Jul 2025 11:58hrs) We have diagnosed an issue with the network equipment causing drop outs.

Technician onsite is swapping out network equipment to resolve issue.

We will update you again by 2pm.

OFNL have provided the following update:

Update (31 Jul 2025 13:46hrs) This incident was closed on Thursday, July 31st, 2025 at 13:46hrs. Update (31 Jul 2025 13:46hrs) Work to restore service was completed at 13:45 on 31/07/25. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Posted 4 weeks ago by Technical Support