Update (21 May 2025 10:59hrs) This incident was closed on Wednesday, May 21st, 2025 at 10:59hrs. Update (21 May 2025 10:58hrs) Work to restore service was completed at 10:45 on 21/05/2025. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue. Update (21 May 2025 09:24hrs) Apologies, engineer is currently experiencing congestion and road works on the a200. Engineer is looking to be delayed by about 45 minutes. We will keep you updated on engineers arrival. Update (21 May 2025 08:06hrs) Replacement equipment is expected to arrive at site at 09:30.

We estimate it will take up to 30 minutes to complete the swap and restore service. However this may be subject to change.

We will update you again by 10:30.