Latest update from OFNL

Update (06 Dec 2024 18:20hrs) Engineers completed excavation work earlier this afternoon and fibre engineers performed remedial work on the damaged fibres.

A small number of customers remain without service.

Further fibre optic repairs are required but are being hampered by restricted access to the site and weather conditions.

It is likely the further repairs will not commence until the morning of Monday 9/12/24. Further updates will be made as soon as possible or if the situation changes. We apologise again for the inconvenience caused and thank you for your patience.

Latest update from OFNL at 06 Dec 2024 08:30hrs:

Engineers have arrived on site and are awaiting completion of excavation. Once excavation is complete work will begin to restore services for affected customers.

We are continuing to work to resolve this issue and a further update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience

Latest update from OFNL at 05 Dec 2024 15:33hrs:

Engineers on site have located further areas of damage that require excavation before we can complete our repair. We have been advised by the site manager that this will not be completed this afternoon and we will need to reattend tomorrow to repair our cables. A further update will be provided at 10AM.

We apologise again for the inconvenience caused and thank you for your patience.

Latest update from OFNL at 05 Dec 2024 13:25hrs:

Engineers on site have located a mains fibre break. Excavation is taking place before the cable can be exposed and repaired.

Latest update from OFNL at 18:27hrs:

Engineers on site believe the issue is located on an active construction site and are unable to gain access until tomorrow. We will reattend in the morning and will provide a further update by 10am.