OFNL have provided the following update

Update (01 Nov 2024 11:17hrs) Our engineers identified and fixed a fault introduced during planned work on an adjacent site that shares some physical fibre optic resources.

Work to restore service was completed at 11:08 on 01/11/24. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner. We apologise again for the inconvenience caused and thank you for your patience throughout this issue

If you are still experiencing issues, please contact our support team on 01227 668901