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199178: INCIDENT AFFECTING BROADBAND SERVICES Location: Essex, CO9.

Update (10 Nov 2021 03:58hrs) This incident was closed on Wednesday, November 10th, 2021 at 03:58hrs. Update (10 Nov 2021 03:57hrs) Work to restore service was completed at 03:58 on 10/11/2021 Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

The fibre repair has now been completed, see latest updates from OFNL :

Update (11 Nov 2021 01:06hrs) Work to restore service was completed at 01:05 on 11/11/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue. Update (10 Nov 2021 23:45hrs) Work is still continuing to restore services. Engineers on site are progressing repairs.

a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience. Update (10 Nov 2021 21:11hrs) Fibre Engineers are still on site working to repair the fault.

a further update will be provided in 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (10 Nov 2021 10:43hrs) Due to unforeseen circumstances, the cabling team have had to abort the visit and reschedule work for out-of-hours. Our 3rd party engineers are scheduled to arrive at site 19:00 on 10/11/2021

Please standby for further updates.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (10 Nov 2021 08:12hrs) A cabling team is due to arrive on-site this morning to replace the damaged cable.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (10 Nov 2021 02:13hrs) Engineers require specialist equipment to help advance the fault repair which wont be able to reach site until later today. Work will continue to resolve this fault when equipment arrives.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (10 Nov 2021 00:14hrs) Engineers are continuing to work on resolving fault.

We are continuing to work to resolve this issue and a further update will be provided in two hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (09 Nov 2021 22:10hrs) Engineers have Located fault and have commenced work to restore service.

We are continuing to work to resolve this issue and a further update will be provided in two hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (09 Nov 2021 20:30hrs) Engineers have arrived on site and have commenced work to localise fault and restore services.

We are continuing to work to resolve this issue and a further update will be provided in two hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (09 Nov 2021 18:30hrs) Engineers are still expected to reach the Fibre Break at 19:00 on 09/11/2021 they will begin to localise fault and then immediately work on restoring service.

We are continuing to work to resolve this issue and a further update will be provided in two hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (09 Nov 2021 16:30hrs) Engineers are still on track to reach the Break at 19:00 on 09/11/2021 they will begin to localise fault and then immediately work on restoring service.

We are continuing to work to resolve this issue and a further update will be provided in two hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (09 Nov 2021 13:43hrs) Our 3rd party engineers are scheduled to arrive at site on 19:00 09/11/2021. Work will then commence to localise the fibre damage and begin repairs.

We are continuing to work to resolve this issue and a further update will be provided as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support

Update (09 Nov 2021 12:00hrs) Our engineer has completed onsite testing and confirms there is a fibre break. We have now started engaging a third party company to attend and help resolve this as soon as possible.

We will provide you with a further update as soon as possible or within the next 2 hours.

We apologise for any inconvenience caused.

Posted 2 years ago by Technical Support

Update (09 Nov 2021 10:00hrs) Our engineer is now on route to begin onsite investigations, his current ETA is 10:30.

We will provide you with a further update as soon as possible or within the next 2 hours.

We apologise for any inconvenience caused.

Posted 2 years ago by Technical Support