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Incident affecting FTTH connections in Northampton NN5 Postcode area

OFNL are currently experiencing an issue affecting FTTH connections in Northampton NN5 Postcode area See latest updates below:

198896: INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(04 Nov 2021 23:16hrs) Status: Currently open. Location: Northampton NN5. We are currently experiencing a network incident in the Northampton NN5 area, affecting broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Update (05 Nov 2021 05:06hrs) It has been identified that this incident has been caused by an issue with our 3rd party carrier, Vodafone, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided as soon as possible.**

We apologise again for the inconvenience caused and thank you for your patience.

This was resolved as shown below: Update (05 Nov 2021 10:03hrs) This incident was closed on Friday, November 5th, 2021 at 10:03hrs. Update (05 Nov 2021 10:03hrs) Work to restore service was completed at 09:17 on 05/11/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Posted 2 years ago by Technical Support

Latest update from OFNL: Update (05 Nov 2021 09:02hrs) OFNL engineers have arrived at the site and are investigating further.

We are continuing to work to resolve this issue. The next update will be provided within 2 hours or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support