FTTH connections in Somerset BA5 postcode area

OFNL currently have an issue affecting FTTH connections in Somerset BA5 postcode area

196535: INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(12 Oct 2021 12:10hrs) Status: Currently open. Location: Somerset (BA5). We are currently experiencing a network incident in Somerset (BA5) affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Latest Update From OFNL:

Update (13 Oct 2021 08:18hrs) Work to restore service was completed at 20:55 on 12/10/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Latest update from OFNL: Update (13 Oct 2021 08:18hrs) Work to restore service was completed at 20:55 on 12/10/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Previous updates: Update (12 Oct 2021 14:02hrs) It has been identified that this incident has been caused by an issue with a 3rd party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided within 2 hours, or as soon as possible.

We apologise again for the inconvenience caused and thank you for your patience.