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FTTH outage - Northampton NN7 / NN5

We are currently aware of an outage affecting broadband and phone services in the Northampton NN7 / NN5E area(s).

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

Update (12 Oct 2024 19:08hrs) This incident was closed on Saturday, October 12th, 2024 at 19:08hrs. Update (12 Oct 2024 19:08hrs) Our engineers located the fault and restored services at 18:08 on 12/10/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Posted 8 months ago by Technical Support

OFNL update :

Update (12 Oct 2024 16:00hrs) Our engineers are continuing with their cable tracing work.

As soon as we know more we will provide an update.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 8 months ago by Technical Support

Update (12 Oct 2024 13:30hrs) Our engineers arrived on-site 12:00hrs and found a break in the fibre optic cable that feeds our voice and broadband services.

Our engineers are actively tracing the cable fault.

We will provide a further update as soon as possible.

Posted 8 months ago by Technical Support

Update from OFNL:

Update (12 Oct 2024 10:32hrs)

Engineers are currently investigating the issue.

We have dispatched an engineer to site to perform physical checks, but do not have an ETA.

We will provide an update as soon as possible.

Posted 8 months ago by Technical Support

Update from OFNL

323385: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
Last updated:(12 Oct 2024 06:45hrs) Status: Currently open. Location: Northampton NN7. We are currently experiencing a network incident in the Northampton NN7 area affecting voice and broadband services. Engineers are currently investigating the issue and will provide an update as soon as possible.

Please do not reset your equipment.

We apologise for any inconvenience this may cause.

Posted 8 months ago by Technical Support