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OFNL Fibre Outage - London UB7

We are currently aware of an outage affecting broadband and phone services in the AREA_NAME area(s).

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

Update (07 Sep 2024 12:41hrs) Work to restore service was completed at 12:05 on 07/09/2024. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Posted 4 months ago by Technical Support

OFNL Engineers have investigated and found an issue with on-site equipment. An engineer is on their way to site, they are expected to arrive by 13:30. We will provide the next update at 14:30 so that we can include their findings.

We apologise again for the inconvenience caused and thank you for your patience.

Posted 4 months ago by Technical Support