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Service issues detected on the OFNL network

We are currently aware of an ongoing outage affecting broadband services nationwide.

We are investigating and working with our networking team to get the resolved as soon as possible.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

The OFNL outage has been resolved and services have come back online.

If you are still experiencing issues, please contact our support team on 01227 668901.

Thank you for your patience.

Posted 4 months ago by Technical Support

We have seen most services have started to be restored.

We are still working with OFNL to confirm the core issue is resolved.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

Posted 4 months ago by Technical Support

OFNL have provided the following update

Update (02 Sep 2024 11:12hrs) We are aware that one of our core network suppliers is experiencing a major network incident that is affecting Internet performance over our network.

We have implemented a work around in our core network that will help improve performance for some customers.

Customers may still continue to experience a reduction in Internet performance and stability.

Posted 4 months ago by Technical Support

We have started to see some OFNL connections are coming back online.

We are still working with OFNL to get this resolved ASAP.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

Posted 4 months ago by Technical Support

OFNL have made us aware they have identified a datacentre fault on their network affecting FTTH connections nationwide.

We apologise for the inconvenience caused.

Posted 4 months ago by Technical Support