OFNL Fibre connections Various locations

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We are aware of issues affecting Fibre connections on the OFNL network, Their latest update is :

191946: INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(24 Aug 2021 14:49hrs) Status: Currently open. Location: Multiple sites, including Dartford (DA1), Ilford (IG6), Poplar (E14), Stratford (E20). We are currently experiencing a network incident affecting multiple sites, including Dartford (DA1), Ilford (IG6), Poplar (E14), Stratford (E20) affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

Please do not reset your equipment.

We apologise for any inconvenience this may cause. No updates for this incident yet.

Latest update from OFNL: Work to restore service was completed at 19:00 on 24/08/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

Posted 2 years ago by Technical Support

Latest update from OFNL:

Update (24 Aug 2021 17:07hrs) It has been identified that this incident has been caused by an issue with a 3rd party carrier, who provide service to us in this area.

We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible, depending on situation

We apologise again for the inconvenience caused and thank you for your patience.

Posted 2 years ago by Technical Support