Some systems are experiencing issues

Stickied Incidents

26th April 2024

WiMAX (Wireless Broadband) Park Holidays Outage - Seaview Polperro

We are currently aware of an outage affecting broadband services on Seaview Polperro Holiday Park

We are investigating and working with the park to get the resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • We have been made aware that the park is undergoing some power work and unfortunately some equipment is currently offline. we have been made aware that power should be restored within a couple of hours.

    • View Scheduled Maintenance

    Incidents

    23rd June 2022

    Issue affecting some Wimax connections on Park Holidays Seaview Holliday Park

    We are aware of an issue affecting some Wimax connections on Park Holidays Seaview Holliday Park

    We are working with the park to get this resolved as soon as possible.

    Please do not reset your equipment during this time and we apologise for the inconvenience caused

  • The issues were resolved around 11.45 on 23/6/21 and all should now be working as normal

    • 20th June 2022

    FTTH (Fibre To The Home) FTTH - OFNL Outage affecting Broadband and voice services in the SP4 Area

    We are aware of an issue affecting FTTH connections in the SP4 Area.

    OFNL are currently investigating the issue and we will update this page accordingly.

    Please do not reset your equipment during this time and we apologise for the inconvenience caused.

  • OFNL Resolved the issue at 7:53pm 20/06/2022

    Apologies for the inconvenience caused during this time.

    • WiMAX (Wireless Broadband) Wimax connections in some areas of Canterbury and villages

    We are aware of an issue affecting Wimax connections in some areas of Canterbury and surrounding villages after a power cut last night.

    We are currently investigating and will update when we have further information.

    Please do not reset your routers

    Apologies for any inconvenience caused

  • Our Engineer has now replaced the faulty equipment and connections should now be back online.

    If you still have an issue please call our support team on 01227668901 opt 2 , or email support@vfast.co.uk

  • Our Engineers have identified an issue with some failed equipment and are in the process of replacing it.

    Once again, apologies for any inconvenience caused

  • We have an engineer on router to investigate the current outage

    • 16th June 2022

    FTTH (Fibre To The Home) Fibre Outage - affecting connections at Park Holidays Broadland sands park

    Work has been completed to repair the fibre network on park, all users should now be logging in again.

    If you continue to have any issues please contact out support team.

    We are aware of an issue affecting Fibre connections at Park Holidays Broadland sands park We are dealing with the park to get this issue resolved.

    Please do not reset your routers

    Apologies for any inconvenience caused

  • Update

    Engineers have been able to repair damage to the fibre network. All users should now be logging in. If you continue to have any issues please contact our support team.

    Apologies for any inconvenience this may have caused.

    Unfortunately we have been unable to get the Fibre connections back online with the park staff . We are arranging to get an engineer out tomorrow to investigate onsite.

    We will provide further updates when we have it.

    Apologies for any inconvenience caused