Some systems are experiencing issues

Stickied Incidents

27th June 2025

Service issues have been detected at Pevensey Bay Holiday Park

We are aware of a fault affecting broadband and phone services at "Pevensey Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Pevensey Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pevensey Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Pevensey Bay Holiday Park

    We are have investigated and spoke with the park and found there is power issues impacting the main access point on site. The site are working on resolving this as fast as possible

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • 18th June 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trelawne Manor

    We are currently aware of an outage affecting broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Equipment is back online

    Incident closed

    • View Scheduled Maintenance

    Incidents

    24th July 2021

    WiMAX (Wireless Broadband) Park holidays - Beauport Wimax connections in Woodman Lane area

    We are currently aware of an issue affecting Park holidays - Beauport Park, Wimax connections in the Woodman Lane area.

    This is due to a power issue affecting the repeater which the park have an electrician investigating this morning.

    Please do not reset your routers. Apologies for any inconvenience this may cause

  • This issue was resolved from around 9.35AM today. If you still are unable to connect to your Vfast Wifi please call our support team on 01227668901 opt 2

    Apologies for any inconvenience this may have caused.

  • We have had an engineer onsite today however we are still not getting power to our equipment .

    Park Holidays have an electrician booked to investigate further tomorrow 30/7/21

    We will advise further once we get more information. Once again we apologise for any inconvenience this outage has caused

  • Park Holidays have now restored the power to the Woodman Lane area , but our equipment has not come back online.

    We have an engineer booked to investigate further on 29/7/21

    We will advise further once we get more information.

  • Park Holidays have advised that the power issue affecting some of the Woodman Lane area wimax connections could be down for a few days as they need to get a cherry picker in to complete further electrical works in the area, to restore power to our repeater.

    We will provide an update once we get any further information. Please do NOT reset your routers in the meantime.

    Apologies again for any inconvenience caused.