OFNL have advised they are currently aware of an outage affecting broadband and phone services in the TS26 TS27 Hartlepool area(s).

We apologise for the inconvenience caused. 394607: INCIDENT AFFECTING INTERNET AND PHONE SERVICES
Last updated:(30 Apr 2026 22:50hrs) Status: Currently open. Location: TS26 TS27 Hartlepool. We have a network incident in Hartlepool affecting phone and internet services. Our team are looking into this and will provide an update by 01:00.

Please do not reset your equipment. Update (01 May 2026 08:06hrs) We are currently arranging for an engineering team to attend site to investigate a suspected fibre fault.

Further updates will be provided as soon as additional information becomes available. Update (30 Apr 2026 22:54hrs) We have completed a thorough remote investigation of the incident and identified that it is affecting a small percentage of customers. Despite our efforts, we have been unable to resolve the issue remotely and further on-site testing is required.

A field engineer will be arranged to attend the site first thing tomorrow morning to carry out diagnostics and resolve the fault.

Thank you for your patience and understanding while we work to restore service.

We are currently experiencing an issue affecting inbound email to our mailboxes.

Emails sent to us may be delayed. Most messages should remain queued and be delivered once the issue is resolved, however there is a possibility that some emails may not arrive.

This may result in delays to new tickets and responses.

What to do: If your query is urgent, please contact us by phone or web chat. If you have already sent an email and do not receive a response, please follow up using an alternative contact method

Customers using @vfast.co.uk email addresses may experience issues with: Sending and Receiving emails and Accessing the webmail client

We are actively investigating and will provide an update as soon as possible.

We are currently aware of a fault affecting broadband services on Beauport Holiday Park

We have identified the cause and have arranged for engineers to re-attend following on from a visit on Saturday.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

We are currently aware of an outage affecting broadband services in the Goodnestone area

We are investigating and working to get the resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

We are currently aware of an outage affecting broadband services on West Mersea Holiday Park

We have identified a potential fault on site and are in the process of arranging an engineer visit to get this fixed.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.