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Stickied Incidents

26th April 2024

WiMAX (Wireless Broadband) Park Holidays Outage - Seaview Polperro

We are currently aware of an outage affecting broadband services on Seaview Polperro Holiday Park

We are investigating and working with the park to get the resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • We have been made aware that the park is undergoing some power work and unfortunately some equipment is currently offline. we have been made aware that power should be restored within a couple of hours.

    • View Scheduled Maintenance

    Incidents

    19th April 2021

    WiMAX (Wireless Broadband) Outage affecting Ash and surrounding villages

    We are aware of an outage affecting Ash and surrounding villages. Our team are investigating. Please do not reset your equipment during this time.

  • Our engineers have fixed the issues affecting connections in the Ash area.

    If you still have connection issues please contact our support desk , support@vfast.co.uk or call 01227 668901 opt2

    Apologies for any inconvenience caused

    • WiMAX (Wireless Broadband) Outage Affecting Dover and Surrounding Areas

    We are aware of an issue affecting Dover & Surrounding areas. Our team are investigating. Please do not reset your equipment during this time.

  • Host has advised that Electrician has completed works. Connections have now been restored.

  • Host has advised that they have lost a power phase into their building and have an electrician onsite to resolve as quickly as possible.

    • 18th April 2021

    Outage at Landscove and Riviera Bay Holiday Parks due to third party maintenance

    Due to third party maintenance there will be no service at both Landscove and Riviera Bay holiday parks. This is expected to be completed by 10:00PM this evening.

    Please do not reset any of your equipment.

    Sorry for any inconvenience this may cause.

    14th April 2021

    Outage at Golden Sands Holiday Park

    We are aware of a disruption of service since Tuesday evening on the Golden Sands Holiday Park. We are investigating the source of the fault now.

    We are also aware of a partial loss in Dawlish Sands Holiday Park.

    Please do not reset your equipment and sorry for any inconvenience this may have caused.

  • Our engineer resolved an issue with the main fibre feed to the park. Full connection has now been restored to the park.

    Apologies for any inconvenience.

    • 13th April 2021

    Partial WiMax outage affecting Lydd, Greatstone, Dungeness - UK power networks outage

    Unfortunately there is a UK power networks outage affecting some WiMax services in the Lydd, Greatstone and Dungeness area.

    We're sorry for any disruption this may be causing you. UK power networks estimate the power will be back on: 16:30 - 17:30

    Please do not reset your equipment during this time.

  • Power issues resolved