Some systems are experiencing issues

Stickied Incidents

15th April 2026

Park Holidays Outage - West Mersea Holiday Park

We are currently aware of an outage affecting broadband services on West Mersea Holiday Park

We have identified a potential fault on site and are in the process of arranging an engineer visit to get this fixed.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • We have arranged for engineers to visit the park tomorrow to investigate/repair the issue affecting some equipment at west Mersea

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

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    Incidents

    26th September 2022

    FTTH (Fibre To The Home) Outage on OFNL FTTH Network affecting MK16 area

    We are aware of an Outage on OFNL FTTH Network affecting Vfast connections in the MK16 area:

    DESCRIPTION We are currently experiencing a network incident in Milton Keynes, MK16 affecting data and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We will advise further updates when we have them

    We apologise for any inconvenience this may cause.

  • UPDATE (26 Sep 2022 18:20hrs) Engineers have been investigating the problem and found that the issue was with fibre supporting the site. The damage has been repaired and services should be restored, but may be under risk of going back down until works are completed. A further update will be provided when the services are no longer at risk, or within 2 hours. We apologise again for the inconvenience caused and thank you for your patience.

    • 22nd September 2022

    FTTH (Fibre To The Home) 231062:INCIDENT AFFECTING BROADBAND SERVICES

    Status: Currently open. Location: DY3, Dudley. We are currently experiencing a network incident in Dudley affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.