Some systems are experiencing issues

Stickied Incidents

23rd April 2026

Service Issues detected in Goodnestone area

We are currently aware of an outage affecting broadband services in the Goodnestone area

We are investigating and working to get the resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

15th April 2026

Park Holidays Outage - West Mersea Holiday Park

We are currently aware of an outage affecting broadband services on West Mersea Holiday Park

We have identified a potential fault on site and are in the process of arranging an engineer visit to get this fixed.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • We have arranged for engineers to visit the park tomorrow to investigate/repair the issue affecting some equipment at west Mersea

    Please do not reset your equipment during this time. We apologise for the inconvenience caused.

    • View Scheduled Maintenance

    Incidents

    16th June 2022

    FTTH (Fibre To The Home) Fibre Outage - affecting connections at Park Holidays Broadland sands park

    Work has been completed to repair the fibre network on park, all users should now be logging in again.

    If you continue to have any issues please contact out support team.

    We are aware of an issue affecting Fibre connections at Park Holidays Broadland sands park We are dealing with the park to get this issue resolved.

    Please do not reset your routers

    Apologies for any inconvenience caused

  • Update

    Engineers have been able to repair damage to the fibre network. All users should now be logging in. If you continue to have any issues please contact our support team.

    Apologies for any inconvenience this may have caused.

    Unfortunately we have been unable to get the Fibre connections back online with the park staff . We are arranging to get an engineer out tomorrow to investigate onsite.

    We will provide further updates when we have it.

    Apologies for any inconvenience caused

    • 14th June 2022

    UK Power Networks Outage affecting services around the Faversham area

    The is a UK power Network outage currently affecting services around the Faversham area.

    We have an engineer en-route to power our Dunkirk mast to restore service. All other services will resume once power is restored.

    Uk Power Network currently estimate the power will be back on: 14 Jun 19:30 - 20:30

    Apologies for any inconvenience caused. Please do not reset your equipment during this time.

  • UK power have now resolved the power issues and connections are now back on mains power. Apologies for any inconvenience caused

    • WiMAX (Wireless Broadband) WiMAX Outage - affecting connections in the Stockbury, Farthing Corner and surrounding area

    We are aware of an issue affecting Wimax connections in the Stockbury and the surrounding area.

    we will be updating this page with further updates.

    Please do not reset your router. Apologies for any inconvenience caused.

  • The equipment in the area is now back online.

    This issue has been closed as of 10:24am 15th June 2022.

    Apologies for any inconvenience caused during this time.