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Stickied Incidents

6th February 2026

Park Holidays Outage - NEW BEACH HOLIDAY PARK

We are currently aware of an outage affecting broadband services on New Beach Holiday Park

We are investigating and working with the park to get the resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • Park staff have investigated the cause of the outage and found that power had tripped to the equipment feeding the site.

    This has been rectified and is now back online.

    Apologies for the inconvenience.

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    Incidents

    16th June 2022

    FTTH (Fibre To The Home) Fibre Outage - affecting connections at Park Holidays Broadland sands park

    Work has been completed to repair the fibre network on park, all users should now be logging in again.

    If you continue to have any issues please contact out support team.

    We are aware of an issue affecting Fibre connections at Park Holidays Broadland sands park We are dealing with the park to get this issue resolved.

    Please do not reset your routers

    Apologies for any inconvenience caused

  • Update

    Engineers have been able to repair damage to the fibre network. All users should now be logging in. If you continue to have any issues please contact our support team.

    Apologies for any inconvenience this may have caused.

    Unfortunately we have been unable to get the Fibre connections back online with the park staff . We are arranging to get an engineer out tomorrow to investigate onsite.

    We will provide further updates when we have it.

    Apologies for any inconvenience caused

    • 14th June 2022

    UK Power Networks Outage affecting services around the Faversham area

    The is a UK power Network outage currently affecting services around the Faversham area.

    We have an engineer en-route to power our Dunkirk mast to restore service. All other services will resume once power is restored.

    Uk Power Network currently estimate the power will be back on: 14 Jun 19:30 - 20:30

    Apologies for any inconvenience caused. Please do not reset your equipment during this time.

  • UK power have now resolved the power issues and connections are now back on mains power. Apologies for any inconvenience caused

    • WiMAX (Wireless Broadband) WiMAX Outage - affecting connections in the Stockbury, Farthing Corner and surrounding area

    We are aware of an issue affecting Wimax connections in the Stockbury and the surrounding area.

    we will be updating this page with further updates.

    Please do not reset your router. Apologies for any inconvenience caused.

  • The equipment in the area is now back online.

    This issue has been closed as of 10:24am 15th June 2022.

    Apologies for any inconvenience caused during this time.