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Stickied Incidents

6th May 2026

Wimax outage - Dunkirk, Faversham and surrounding areas

We are currently aware of an outage affecting broadband and phone services in Dunkirk, Faversham and surrounding areas.

We are investigating the cause of this outage and will provide further updates as soon as possible.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • We attended yesterday to investigate issues on the exchange at ground level affected by a power loss and have recovered some of the network but further work is required to fully restore the service We are due to attend the exchange today to complete these works, further updates will be posted when we can

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    Incidents

    6th May 2022

    Broadband Outage - Manston

    We are currently aware of an outage in Manston and surrounding areas.

    Our network team are investigating this look to have it resolved asap.

    Please do not reset your routers thank you

  • The issue has now been resolved and all connections should be back online in the Manston and surrounding areas.

    Apologies for any inconvenience caused by this outage.