Some systems are experiencing issues

Stickied Incidents

5th December 2025

We are aware of a fault affecting broadband and phone services at "Marlie Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Marlie Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park with power tripping

    We are awaiting on the Park to get an electrician to investigate the issue.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park with power tripping

    We are awaiting on the Park to get an electrician to investigate the issue.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Marlie Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • 4th December 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Sand Le Mere

    We are currently aware of an outage affecting broadband services on Sand Le Mere Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • A Vfast engineer has been to site and found there is no power to our equipment. We are wating for the park to get an electrician out to resolve the power problem.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineer will be on site tomorrow to investigate the issue

    Please do not reset your equipment during this time

  • View Scheduled Maintenance

    Incidents

    6th May 2022

    We are aware of a network fault in Lydd & the surrounding area that is causing slow speeds on our WiMAX service.

    We are working to resolve this issue as soon as possible.

    Further updates will be posted here

    We apologise for any inconvenience caused.

  • Our engineers have now got permission to access the repeater sire and have now resolved the issue which was causing slow speeds in the Lydd area.

    Apologies for any inconvenience caused during this issue.

  • We are currently awaiting clearance from the main repeater site to access the feed to the area and carry out maintenance on the link to resolve this issue.

    Apologies for any inconvenience caused.

  • We are currently aware of an outage in Manston and surrounding areas.

    Our network team are investigating this look to have it resolved asap.

    Please do not reset your routers thank you

  • The issue has now been resolved and all connections should be back online in the Manston and surrounding areas.

    Apologies for any inconvenience caused by this outage.