Incidents

29th April 2022

WiMAX (Wireless Broadband) Issue affecting Internet connections in Dungeness Area

We are aware of the outage in Dungeness, this is due to a power issue at a repeater site and are working to resolve this.

Please do not reset your routers, the connection will come back automatically once the issue is resolved.

Apologies for any inconvenience caused.

This issue has been resolved as of 30/04/2022 at 13:45pm

We apologise for any inconvenience caused during this time.

Issue affecting Internet connections at Beauport holiday park.

We are currently aware of an issue affecting Internet connections at Beauport holiday park.

Please do not reset you routers

Apologies for any inconvenience caused

We have now manged to remotely resolve the issue affecting Broadland sands .Connections should all be back online as normal. Apologies for any inconvenience caused

24th April 2022

Internet connections at Dawlish Sands, Hazelwood , Ladys Mile, Oakcliff and Golden sands

We are currently aware of an issue affecting Internet connections at Dawlish Sands, Hazelwood , Lady's Mile, Oakcliff and Golden Sands holiday parks.

Please do not reset your routers.

We are currently investigating and will provide an update when we have more information.

Apologies for any inconvenience caused.

We now have all parks back online and customers connections should be working as normal. Apologies for any inconvenience this outage may have caused.

We now have connections back up on Oakcliff, Hazelwood and Dawlish Sands

We are currently monitoring the connections

We have managed to get Golden sands and Lady's Mile parks back online now and are still working to resolve the issues with Dawlish sands, Oakcliff, and Hazelwood parks We will update further when we have further information. Apologies for any inconvenience caused