Some systems are experiencing issues

Stickied Incidents

28th January 2026

Park Holidays Outage - Beauport

We are currently aware of an outage affecting broadband services on Beauport Holiday Park

We are investigating and working with the park to get the resolved as soon as possible.

Please do not reset your equipment during this time. We apologise for the inconvenience caused.

  • Engineers have now replaced faulty equipment onsite and connections should now be back online

    Apologies for any inconvenience caused

  • We have spoken with the maintenance team on site who have confirmed that the ongoing outage is due to waterlogged equipment.

    An engineer is being arranged to attend site to resolve this fault.

    We apologise for the inconvenience caused.

    • 27th January 2026

    Service issues have been detected at Sand-le-mere Holiday Park

    We are aware of a fault affecting broadband and phone services at "Sand-le-mere Holiday Park"

    Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • We are scheduling engineers to attend site to look into equipment this is currently being reviewed

    Please do not reset your equipment during this time

    Apologies for any inconvenience caused.

    • View Scheduled Maintenance

    Incidents

    8th January 2022

    WiMAX (Wireless Broadband) Broadband Outage Affecting some areas of Park Holidays Beauport Holiday Park

    We are currently aware of an issue affecting wimax broadband connections in some areas of Park Holidays Beauport Holiday Park

    We are currently investigating the cause and are working with the park to try to get this resolved as soon as possible. Please do not reset your routers.

    We apologise for any inconvenience caused during this time

  • This has remained online since it came back yesterday around 3.15pm Apologies for any inconvenience caused

  • Wimax connections have come back online, however we have not been able to contact the park to confirm the cause of the outage.

    We are currently monitoring the issue, but connections should be back online now

    We apologise for any inconvenience caused during this time

    • WiMAX (Wireless Broadband) Broadband Outage Affecting some areas of Park Holidays Golden Sands Holiday Park

    We are currently aware of an issue affecting wimax broadband connections in some areas of Park Holidays Golden Sands Holiday Park

    We are currently investigating the cause and are working with the park to try to get this resolved as soon as possible. Please do not reset your routers.

    We apologise for any inconvenience caused during this time

  • Wimax connections have come back online, however we have not been able to contact the park to confirm the cause of the outage.

    We are currently monitoring the issue, but connections should be back online now

    We apologise for any inconvenience caused during this time

    • 6th January 2022

    WiMAX (Wireless Broadband) Broadband Outage Affecting some areas of Park Holidays Westmersea Holiday Park

    We are currently aware of an issue affecting wimax broadband connections in some areas of Park Holidays westmersea Holiday Park

    We are currently investigating the cause and am trying to get this resolved as soon as possible. Please do not reset your routers.

    We apologies for any inconvenience caused during this time

  • Our Engineer has replaced the radio for one of the repeaters which should have resolved the issue where connections were dropping intermittently.

    We apologies for any inconvenience caused during this time

  • Our engineers will be attending the site first thing in the morning 07/01/22 to investigate this issue