Some systems are experiencing issues

Stickied Incidents

27th June 2025

Service issues have been detected at Pevensey Bay Holiday Park

We are aware of a fault affecting broadband and phone services at "Pevensey Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Pevensey Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pevensey Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Pevensey Bay Holiday Park

    We are have investigated and spoke with the park and found there is power issues impacting the main access point on site. The site are working on resolving this as fast as possible

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • 18th June 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trelawne Manor

    We are currently aware of an outage affecting broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    View Scheduled Maintenance

    Incidents

    8th January 2022

    WiMAX (Wireless Broadband) Broadband Outage Affecting some areas of Park Holidays Beauport Holiday Park

    We are currently aware of an issue affecting wimax broadband connections in some areas of Park Holidays Beauport Holiday Park

    We are currently investigating the cause and are working with the park to try to get this resolved as soon as possible. Please do not reset your routers.

    We apologise for any inconvenience caused during this time

  • This has remained online since it came back yesterday around 3.15pm Apologies for any inconvenience caused

  • Wimax connections have come back online, however we have not been able to contact the park to confirm the cause of the outage.

    We are currently monitoring the issue, but connections should be back online now

    We apologise for any inconvenience caused during this time

    • WiMAX (Wireless Broadband) Broadband Outage Affecting some areas of Park Holidays Golden Sands Holiday Park

    We are currently aware of an issue affecting wimax broadband connections in some areas of Park Holidays Golden Sands Holiday Park

    We are currently investigating the cause and are working with the park to try to get this resolved as soon as possible. Please do not reset your routers.

    We apologise for any inconvenience caused during this time

  • Wimax connections have come back online, however we have not been able to contact the park to confirm the cause of the outage.

    We are currently monitoring the issue, but connections should be back online now

    We apologise for any inconvenience caused during this time

    • 6th January 2022

    WiMAX (Wireless Broadband) Broadband Outage Affecting some areas of Park Holidays Westmersea Holiday Park

    We are currently aware of an issue affecting wimax broadband connections in some areas of Park Holidays westmersea Holiday Park

    We are currently investigating the cause and am trying to get this resolved as soon as possible. Please do not reset your routers.

    We apologies for any inconvenience caused during this time

  • Our Engineer has replaced the radio for one of the repeaters which should have resolved the issue where connections were dropping intermittently.

    We apologies for any inconvenience caused during this time

  • Our engineers will be attending the site first thing in the morning 07/01/22 to investigate this issue