Some systems are experiencing issues

Stickied Incidents

27th June 2025

Service issues have been detected at Pevensey Bay Holiday Park

We are aware of a fault affecting broadband and phone services at "Pevensey Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Pevensey Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pevensey Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Pevensey Bay Holiday Park

    We are have investigated and spoke with the park and found there is power issues impacting the main access point on site. The site are working on resolving this as fast as possible

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • 18th June 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trelawne Manor

    We are currently aware of an outage affecting broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Equipment is back online

    Incident closed

    • View Scheduled Maintenance

    Incidents

    19th November 2021

    WiMAX (Wireless Broadband) WiMax Broadband Outage affecting Ashford, Kent and New Romney, Kent.

    We are currently aware of an issue affecting WiMax connections in the Ashford and New Romney areas of Kent.

    We are currently investigating and will update as soon as we have any further information.

    Apologies for any inconvenience caused. Please do not reset your equipment during this period.

  • This has been confirmed to be a power issue at our host site which has now been resolved. No more outages are to be expected.

    If you are still experiencing any issues please contact us regarding.

  • WiMax Broadband service has now been restored. However, this outage is still under investigation to ensure no further issues occur.

    Apologies for any inconvenience caused.