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Incidents

7th October 2021

No incidents reported

6th October 2021

WiMAX (Wireless Broadband) WiMax Service Outage - West Hougham

We are currently experiencing a power outage effecting Broadband & Voice services in the West Hougham

We have an estimated fix for power to be restored of between 15:30 - 16:30pm.

Please do not reset your equipment during this time. We apologise for any inconvenience caused.

  • The power has been restored to our repeater, All connections should now be back online

    Apologies for any inconvenience caused

    • 5th October 2021

    WiMAX (Wireless Broadband) WiMAX service outage - Dover

    We are currently aware of an outage in Dover and surrounding areas. An engineer is en route to investigate a mains power fault effecting a main transmitter site feeding these areas.

    Please do not reset your routers.

    Thank you

  • Our engineers have been and attended repeater site. Our engineers had identified a power fault and have since managed to get this back online.

    If you are still experiencing any issues please give our support line a call on 01227668901 (Option 2)

    We thank you for your patience and support during this time.

    • 4th October 2021

    wimax connections at Park Holidays Marlie Park

    We are currently aware of an issue affecting some wimax connections at Park Holidays Marlie Park We are currently awaiting Park Maintenance to check power at the repeater site

    Please do not reset your equipment

    Apologies for any inconvenience caused

  • We have been informed by Park Holidays that the electrical issue has now been resolved onsite.

    All connections are back online.

    Apologies for the disruption.

  • Our engineers have managed to restore power and connections should be back online, This is however a temporary resolution. Park Holidays electricians will be onsite again tomorrow, to try and make a permanent resolution.

    Apologies for any inconvenience caused

  • This issue has been identified to be an electrical problem on site. Park Holidays have raised this issue back to their electricians who are due to investigate further, although they do not currently have an ETA for this.

    We apologise for any inconvenience caused.

  • Our engineers have attended and have identified the problem causing this outage. They had since managed to get this back online, however we lost equipment again yesterday evening. Park staff have been made aware and are sending maintenance round to the site.

    We are very sorry for the inconvenience caused during this outage. Please do not reset your equipment.

    • WiMAX (Wireless Broadband) wimax connections at Park Holidays Beauport

    We are currently aware of an issue affecting some wimax connections at Park Holidays Beauport We have an engineer on route to investigate

    Please do not reset your equipment

    Apologies for any inconvenience caused

  • Our engineers have now resolved the other power issues affecting repeaters at Beauport. All connections should now be back online.

    Apologies for any inconvenience caused

  • Our Engineers have got one area back online at Beauport, and are continuing to investigate the area still offline.

    We will update further as we have more info.

    Apologies for any inconvenience caused

    • WiMAX (Wireless Broadband) wimax connections at Park Holiday New Beach Park

    We are currently aware of an issue affecting some wimax connections at Park Holidays New Beach Park We are currently awaiting Park Maintenance to check power at the repeater sites

    Please do not reset your equipment

    Apologies for any inconvenience caused

  • Our engineer has attended the repeater site and resolved a power issue. All connections should now be online.

    If you are still experiencing any issues please give our support line a call on 01227668901 (Option 2) We apologise for the inconvenience caused during this outage.

  • An engineer is en route to park to investigate repeater fault.

    We apologise for the delayed disruption.

    Please do not reset your equipment.

    Thank you

  • Unfortunately, Park Maintenance have not been able to resolve the issues affecting the repeater.

    We have our engineer booked to go to investigate in the morning.

    Please do Not reset your equipment.

    Apologies for any inconvenience caused

    • 3rd October 2021

    No incidents reported

    2nd October 2021

    No incidents reported

    1st October 2021

    WiMAX (Wireless Broadband) Power outage effecting Broadband and Voice services on Carlton Meres holiday park

    We are currently experiencing a power outage effecting our equipment for broadband and voice service on Carlton meres holiday park.

    We currently have an estimate fix for power between 13:30pm - 14:30pm. We will update this page with any further updates.

    Please do not reset your equipment during this time, we apologise for any inconvenience caused.

  • Our repeater is currently back online and wimax connections now working, however UPpowernetworks advised it could be 13.30 -14.30 before rectification, so there may be further outages before that time. Apologies for any inconvenience caused