Some systems are experiencing issues

Stickied Incidents

5th December 2025

Service issues have been detected at Marlie Holiday Park

We are aware of a fault affecting broadband and phone services at "Marlie Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Marlie Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park with power tripping

    We are awaiting on the Park to get an electrician to investigate the issue.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park with power tripping

    We are awaiting on the Park to get an electrician to investigate the issue.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • The fault at Marlie Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We have encountered further issues at Marlie Holiday Park

    Investigation has resumed. We will provide further updates as soon as possible.

  • All services at Marlie Holiday Park have been restored.

    We are monitoring closely for any further issues.

    • 4th December 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Sand Le Mere

    We are currently aware of an outage affecting broadband services on Sand Le Mere Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • A Vfast engineer has been to site and found there is no power to our equipment. We are wating for the park to get an electrician out to resolve the power problem.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Engineer will be on site tomorrow to investigate the issue

    Please do not reset your equipment during this time

    • View Scheduled Maintenance

    Incidents

    26th September 2021

    WiMAX (Wireless Broadband) Wimax connections in Preston Parks area Ramsgate

    We are currently aware of an issue affecting Wimax connections in Preston Parks area Ramsgate, Kent.

    Please do not reset your equipment

    Apologies for any inconvenience caused, We will update with more information once we have it.

  • The power to the repeater has now come back on . Wimax connections should now be working as normal. Apologies for any inconvenience caused

    • WiMAX (Wireless Broadband) Partial outage on Suffolk Sands Holiday Park

    We are aware of an issue effecting parts of Suffolk Sands Holiday Park. The problem is being investigated, and we hope to have it resolved soon. Please do not reset your equipment, your connection will restore once the issue is resolved.

  • The power issues affecting Suffolk Sands have now been resolved and connections should all be back online ok Apologies for any inconvenience caused