Some systems are experiencing issues

Scheduled Maintenance

OFNL 3rd Party maintenance -Milton Keynes, Bicester, Cambridge
Scheduled for Wednesday 1st December 2021 at 20:00
OFNL Third Party Maintenance - Bichester and Cambridge
Scheduled for Wednesday 1st December 2021 at 20:00
OFNL Planned 3rd Party Maintenance - Tewkesbury
Scheduled for Saturday 4th December 2021 at 00:00
OFNL emergency 3rd Party maintenance - Worthing
Scheduled for Saturday 4th December 2021 at 09:00
OFNL emergency 3rd Party maintenance - London SW18
Scheduled for Tuesday 7th December 2021 at 00:00
OFNL Planned 3rd Party Maintenance - PETERBOROUGH
Scheduled for Tuesday 7th December 2021 at 20:00
OFNL Third Party Maintaince in the Surrey, Wallington and London areas.
Scheduled for Thursday 9th December 2021 at 00:00
OFNL emergency 3rd Party maintenance - London N1
Scheduled for Thursday 9th December 2021 at 00:06
OFNL emergency 3rd Party maintenance - Birmingham
Scheduled for Friday 10th December 2021 at 23:00
OFNL emergency 3rd Party maintenance - Ely
Scheduled for Tuesday 14th December 2021 at 00:00
OFNL emergency 3rd Party maintenance - Ely
Scheduled for Wednesday 15th December 2021 at 00:00
OFNL 3rd Party maintenance -Sleaford
Scheduled for Wednesday 15th December 2021 at 00:00

Incidents

12th September 2021

No incidents reported

11th September 2021

No incidents reported

10th September 2021

No incidents reported

9th September 2021

We are currently aware of an issue affecting the ELY area CB6, on the OFNL FTTH network , They have engineers currently investigating the issue

Their latest updtae is shown below:

193332 : INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(09 Sep 2021 09:42hrs) Status: Currently open. Location: Ely CB6. We are currently experiencing a network incident in Ely affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours. Please do not reset your equipment. We apologise for any inconvenience this may cause.

  • Latest update from OFNL: Update (09 Sep 2021 16:40hrs) This incident was closed on Thursday, September 9th, 2021 at 16:40hrs. Update (09 Sep 2021 16:40hrs) Work to restore service was completed at 15:59 on 09/09/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.

    Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.

    We apologise again for the inconvenience caused and thank you for your patience throughout this issue.

  • Latest update from OFNL:

    Update (09 Sep 2021 15:19hrs) Our 3rd party provider has engineers on-site and are currently investigating the issue

    A further update will be provided within 2 hours.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Latest update from OFNL: Update (09 Sep 2021 13:19hrs) Our 3rd party provider expects to have their engineers on-site within 2 hours to do a further investigation.

    A further update will be provided within 2 hours.

    We apologise again for the inconvenience caused and thank you for your patience.

  • OFNL have provided the following update:

    Update (09 Sep 2021 11:21hrs) Engineers have been investigating the problem and found that the link between the site and 3rd part exchange is down. Our Engineer is on site carrying out further testing to further localise the fault. We are continuing to work to resolve this issue and a further update will be provided in 2 hours or as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • We are aware of an issue affecting some Park Holidays Beauport Park Wimax connections

    We have an engineer onsite today to investigate this issue.

    Please do not reset your routers. Apologies for any inconvenience caused

  • Our engineer has resolved the issue and all wimax connections should now be back online.

    Apologies for any inconvenience caused

  • WiMAX (Wireless Broadband) West Farleigh Wimax connections

    We are currently aware of an issue affecting Wimax connections in the West Farleigh area, due to storm damage last night.

    We have engineers on site this morning to resolve this.

    Please do not reset your routers.

    Apologies for any inconvenience caused.

  • Our engineers have now completed replacing the damaged equipment on site and wimax connections should now be back online.

    Apologies for any inconvenience caused during this outage.

  • 8th September 2021

    No incidents reported

    7th September 2021

    No incidents reported

    6th September 2021

    No incidents reported