We are aware of a fault affecting broadband and phone services at "Marlie Holiday Park"
Investigation has begun and we are working with the park to get the issues resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Marlie Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Marlie Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Marlie Holiday Park with power tripping
We are awaiting on the Park to get an electrician to investigate the issue.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
All services at Marlie Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Marlie Holiday Park with power tripping
We are awaiting on the Park to get an electrician to investigate the issue.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
The fault at Marlie Holiday Park has been marked as resolved.
If you are still experiencing issues, please contact our support team on 01227 668901.
All services at Marlie Holiday Park have been restored.
We are monitoring closely for any further issues.
We have encountered further issues at Marlie Holiday Park
Investigation has resumed. We will provide further updates as soon as possible.
All services at Marlie Holiday Park have been restored.
We are monitoring closely for any further issues.
We are currently aware of an outage affecting broadband services on Sand Le Mere Holiday Park
We are investigating and working with the park to get the resolved as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
A Vfast engineer has been to site and found there is no power to our equipment. We are wating for the park to get an electrician out to resolve the power problem.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
Engineer will be on site tomorrow to investigate the issue
Please do not reset your equipment during this time
We are currently aware of an issue affecting the ELY area CB6, on the OFNL FTTH network , They have engineers currently investigating the issue
Their latest updtae is shown below:
193332 : INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(09 Sep 2021 09:42hrs)
Status: Currently open.
Location: Ely CB6.
We are currently experiencing a network incident in Ely affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Latest update from OFNL: Update (09 Sep 2021 16:40hrs) This incident was closed on Thursday, September 9th, 2021 at 16:40hrs. Update (09 Sep 2021 16:40hrs) Work to restore service was completed at 15:59 on 09/09/2021. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Latest update from OFNL:
Update (09 Sep 2021 15:19hrs) Our 3rd party provider has engineers on-site and are currently investigating the issue
A further update will be provided within 2 hours.
We apologise again for the inconvenience caused and thank you for your patience.
Latest update from OFNL: Update (09 Sep 2021 13:19hrs) Our 3rd party provider expects to have their engineers on-site within 2 hours to do a further investigation.
A further update will be provided within 2 hours.
We apologise again for the inconvenience caused and thank you for your patience.
OFNL have provided the following update:
Update (09 Sep 2021 11:21hrs) Engineers have been investigating the problem and found that the link between the site and 3rd part exchange is down. Our Engineer is on site carrying out further testing to further localise the fault. We are continuing to work to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We are aware of an issue affecting some Park Holidays Beauport Park Wimax connections
We have an engineer onsite today to investigate this issue.
Please do not reset your routers. Apologies for any inconvenience caused
We are currently aware of an issue affecting Wimax connections in the West Farleigh area, due to storm damage last night.
We have engineers on site this morning to resolve this.
Please do not reset your routers.
Apologies for any inconvenience caused.