Some systems are experiencing issues

Stickied Incidents

27th June 2025

Service issues have been detected at Pevensey Bay Holiday Park

We are aware of a fault affecting broadband and phone services at "Pevensey Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Pevensey Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pevensey Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Pevensey Bay Holiday Park

    We are have investigated and spoke with the park and found there is power issues impacting the main access point on site. The site are working on resolving this as fast as possible

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • 18th June 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trelawne Manor

    We are currently aware of an outage affecting broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    View Scheduled Maintenance

    Incidents

    1st September 2021

    FTTH distruption

    We are aware of an issue effecting FTTH connections in multiple areas. Our second line team are investigating urgently.

    Apologies for any inconvenience this may have caused. Please do not reset your equipment.

  • The issues affecting some FTTH connections yesterday have been resolved.

    If you are still having any issues, please contact our support team in the usual manner.

    Apologies for any inconvenience caused.

    • WiMAX (Wireless Broadband) Incident effecting Data and Voice services on Seaview Holiday Park

    We are currently investigating an incident effecting our equipment for broadband and voice services on Seaview Holiday Park.

    We apologise for any inconvenience caused.

    Do not reset your equipment during this time.

  • This issue has now been resolved and all connections should now be back online. If you do continue to have issues please contact us.

    Apologies for any inconvenience caused.

    • 26th August 2021

    WiMAX (Wireless Broadband) Park Holidays Harts Park -wimax issues

    we are currently aware of an issue affecting some wimax connections at Park Holidays Harts Park

    We will update once we have further information.

    Please do not reset your equipment. Apologies for any inconvenience caused

  • This issue has now been resolved and all connections should be working as normal.

    Apologies for any inconvenience caused