All systems are operational

Stickied Incidents

27th June 2025

Service issues have been detected at Pevensey Bay Holiday Park

We are aware of a fault affecting broadband and phone services at "Pevensey Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Pevensey Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pevensey Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Pevensey Bay Holiday Park

    We are have investigated and spoke with the park and found there is power issues impacting the main access point on site. The site are working on resolving this as fast as possible

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • 18th June 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trelawne Manor

    We are currently aware of an outage affecting broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Equipment is back online

    Incident closed

    • View Scheduled Maintenance

    Incidents

    15th July 2021

    WiMax Outage - West Hougham and the surrounding areas

    We are currently aware of an issue affecting WiMax connections in the West Hougham Area of Kent and the surrounding areas.

    This has been identified as a power related issue at the host site that is currently being worked on.

    Please do not reset your equipment during this period. Apologies for any inconvenience caused.

  • We are now back on mains power.

    The electrician is due back tomorrow to run a few further tests on the circuits.

    While the tests are performed there may be a couple of short outages but we will try to keep this to a minimum.

  • We are currently powering by generator while the electrical work completes.

    There will be a brief drop when we move back over to mains power. Likely within the next 1-2 hours

    • 12th July 2021

    Uk Power Networks Outage - Stone in Oxney

    Unfortunately UK power network have had to take off power to some areas of Stone in Oxney to complete essential works. This has taken our local transmitter offline.

    Power Work: July 12th from 10am > 4pm

    Apologies for the inconvenience. Please do not reset your equipment during this time.

  • Power was restored to the area by UK Power Networks as of 3:38PM and all connectivity has been restored. If you continue to have any issues in the Stone in Oxney area please contact us.

    Apologies for any inconvenience this may have caused.

    • 10th July 2021

    Third party power fault - Goodnestone

    We are aware of a partial outage if the network serving Goodnestone. A power fault has caused part of the network to go offline but is expected to be fixed early into the afternoon today.

    Apologies for any inconvenience this may cause, please do not reset your equipment.

  • Power was restored to equipment at 10:30am. If you continue to have any issues in the Goodnestone area, please contact us.

    Apologies for any inconvenience this may have caused.