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Incidents

1st July 2021

No incidents reported

30th June 2021

WiMAX (Wireless Broadband) Steeple Bay Sewage Plant outage

Due to an electrical fault the park has lost power to the Sewage Plant area which has resulted in our transmitters losing power as well They currently have engineers working on the issue.

We'll keep you updated and Please do not reset your router

  • Power issue resolved

  • Apologies for the disruption to some WiMax services in the Lydd on sea and Greatstone area.

    There is essential power works taking place and we expect this t be restored within around 20 minutes.

    Please do not reset your equipment

  • Power has been restored.

  • 29th June 2021

    UK Power networks is doing work in the area that is effecting the power of our equipment. Work is estimated to be completed by around 1:30pm.

    Please do not reset your equipment.

    Sorry for any inconvenience caused.

  • Our equipment was brought back online at 4:18pm this afternoon. Apologies for any inconvenience caused.

    Please be advised there will be 3rd Party maintenance in the Park tomorrow afternoon.

  • 28th June 2021

    No incidents reported

    27th June 2021

    We are currently aware of an issue affecting some wimax connections on Park Holidays New Beach park.

    Please do not reset your routers in the meantime.

    We will update once we have further information. Apologies for any inconvenience caused.

  • The Issue at New Beach has now been resolved and all connections should now be back online.

    Apologies for any inconvenience caused.

  • The outage was reported to the Park at 10.15 am. We have asked for Maintenance to check power. We are currently awaiting an update

  • 26th June 2021

    No incidents reported

    25th June 2021

    Broadband service is currently down in RH14 postcodes due to an OFNL fault we apologise for any inconvenience this has caused.

    From OFNL Incidents page:https://www.ofnl.co.uk/incidents/view

    186235 - INCIDENT AFFECTING BROADBAND SERVICES
    Last updated:(25 Jun 2021 12:07hrs) Status: Currently open. Location: Billingshurst RH14. We are currently experiencing a network incident in Billingshurst RH14 affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • The fault has now been repaired and service has been restored.

    Apologies again for the inconvenience.

  • Update (25 Jun 2021 17:39hrs) Some customers will see their service restored as Vodafone continue to work on the fault.

    We apologise again for the inconvenience caused and thank you for your patience.

  • From OFNL Incidents page:https://www.ofnl.co.uk/incidents/view

    Update (25 Jun 2021 16:34hrs) It has been identified that this incident has been caused by an issue at Vodafone, who provide service to us in this area.

    Vodafone engineers have arrived on site and are working to resolve this issue and a further update will be provided as soon as possible.

    We apologise again for the inconvenience caused and thank you for your patience.

  • Update (25 Jun 2021 13:55hrs) It has been identified that this incident has been caused by an issue at Vodafone, who provide service to us in this area.

    We are working with Vodafone to resolve this issue and a further update will be provided in 2 hours or as soon as possible, depending on situation

    We apologise again for the inconvenience caused and thank you for your patience.

  • 24th June 2021

    Broadband and voice services are currently down in NR31 postcodes due to an OFNL fault we apologise for any inconvenience this has caused.

    From OFNL Status page https://www.ofnl.co.uk/incidents/view 186083: INCIDENT AFFECTING BROADBAND AND VOICE SERVICES
    Last updated:(24 Jun 2021 10:08hrs) Status: Currently open. Location: Bradwell (NR31). We are currently experiencing a network incident in Bradwell (NR31) affecting voice and data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • The fault has now been repaired and service has been restored.

    Apologies again for the inconvenience.

  • From OFNL incidents page: https://www.ofnl.co.uk/incidents/view

    Update (24 Jun 2021 14:41hrs) This incident was closed on Thursday, June 24th, 2021 at 14:41hrs.

  • From OFNL incidents page: https://www.ofnl.co.uk/incidents/view

    Update (24 Jun 2021 14:40hrs) We have continued to see stablility since the brief interruption to service this morning. We will now continue to work with our 3rd party providers on preventing any further interruptions, but consider this incident resolved. Any remaining issues should be considered unrelated and raised in the usual manner. We apologise for the inconvenience caused and thank you for your patience.

  • From OFNL Status Page https://www.ofnl.co.uk/incidents/view Update (24 Jun 2021 12:50hrs) We are continuing to investigate this issue with our 3rd party providers.

    There have been no service interruptions since around 10:30AM and customers should not currently be experiencing any issues. We are continuing to monitor the site and will provide a further update once the issue has been confirmed to be resolved and no further interruptions are expected.