Some systems are experiencing issues

Stickied Incidents

27th June 2025

Service issues have been detected at Pevensey Bay Holiday Park

We are aware of a fault affecting broadband and phone services at "Pevensey Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Pevensey Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pevensey Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Pevensey Bay Holiday Park

    We are have investigated and spoke with the park and found there is power issues impacting the main access point on site. The site are working on resolving this as fast as possible

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • 18th June 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trelawne Manor

    We are currently aware of an outage affecting broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    View Scheduled Maintenance

    Incidents

    4th June 2021

    Bettshanger Repeater Outage

    We are aware of an outage in the Bettshanger area. There is currently an electrician on site investigating a power trip issue.

    Please do not reset your equipment.

  • Power to the repeater is now back. Connections should restore themselves.

    Apologies for the disruption

    • Park Holidays - West Mersea park - Wimax connections

    We are aware of a park wide outage on West Mersea Holiday Park. Staff have advised us there is no power across the whole park at this time and are working to get things back up and running as quickly as they can.

    Please do not reset your equipment at this time.

  • The power issue affecting Wimax connections has now been resolved and connections should now be back online.

    Apologies for any inconvenience caused.

    • WiMAX (Wireless Broadband) Park Holidays - Solent Breezes park - Wimax connections

    We are aware of an issue affecting some of the Park Holidays Solent Breezes wimax connections.

    We are currently investigating and will provide further information in due coarse.

    Apologies for any inconvenience caused. Please Do NOT reset your routers.

  • This has now been resolved and all connections should now be back online.

    Apologies for any inconvenience caused.