Some systems are experiencing issues

Stickied Incidents

27th June 2025

Service issues have been detected at Pevensey Bay Holiday Park

We are aware of a fault affecting broadband and phone services at "Pevensey Bay Holiday Park"

Investigation has begun and we are working with the park to get the issues resolved as soon as possible.

Please do not reset your equipment during this time.

We apologise for the inconvenience caused.

  • The fault at Pevensey Bay Holiday Park has been marked as resolved.

    If you are still experiencing issues, please contact our support team on 01227 668901.

  • All services at Pevensey Bay Holiday Park have been restored.

    We are monitoring closely for any further issues.

  • We are currently aware of an outage affecting broadband services on Pevensey Bay Holiday Park

    We are have investigated and spoke with the park and found there is power issues impacting the main access point on site. The site are working on resolving this as fast as possible

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

    • 18th June 2025

    WiMAX (Wireless Broadband) Park Holidays Outage - Trelawne Manor

    We are currently aware of an outage affecting broadband services on Trelawne Manor Holiday Park

    We are investigating and working with the park to get the resolved as soon as possible.

    Please do not reset your equipment during this time.

    We apologise for the inconvenience caused.

  • Equipment is back online

    Incident closed

    • View Scheduled Maintenance

    Incidents

    26th May 2021

    WiMAX (Wireless Broadband) Park Holidays - Broadland Sands Wimax connections in seaview area of the park

    We are aware of a power outage on Broadland Sands affecting wimax connections in the Seaview area of the park. We are working with Park Holidays to get this power issue resolved as soon as we can.

    Please do not reset your routers during the outage. We will update you once we have further information.

    Apologies for any inconvenience caused.

  • Our engineer has attended the site and swapped out some of our equipment and has resolved the outage at this repeater.

    Apologies for the delayed inconvenience.

  • Park Holidays have advised that the resolution for the power supply issues is likely to be completed on Tuesday 1st June.

    Once again apologies for any inconvenience caused

  • Park Holidays have an electrician on site today to try and resolve the power supply issues.

    We will update further once they have completed investigation

    Apologies for any inconvenience caused

    • 22nd May 2021

    Park Holidays Broadland Sands - Outage Seaview Area

    We are currently aware of an issue affecting some Wimax connections at Park Holidays Broadland Sands Park in and around the Seaview area of the park.

    As soon as we have further information we will provide an update. Please DO NOT reset your equipment during this time.

    Apologies for any inconvenience caused.

  • Our engineer has attended site and replaced some power equipment on the repeater.

    This is now back online.

    Apologies for any inconvenience caused.

    • Performance issues - Lydd/Greatstone

    We have identified a network issue in the Lydd/Greatstone area causing slow speeds and performance issues. Our networking team are working to resolve this issue, please do not reset your equipment.

    Thank you

  • Engineers on site found that the main repeater had moved in the strong winds over the last couple days. This has now been realigned and services are now back to full capacity.

    If you are still experiencing issues please give us a call on 01227 668901 Opt 2

    Thank you

  • Our engineers have arrived on site at the main repeater location feeding this part of the network. As soon as we have further update we will relay this.

    Thank you for your patience.