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Incidents

16th February 2021

WiMAX (Wireless Broadband) WiMax Outage - Ash and surrounding areas

We are currently aware of an outage in Ash and surrounding areas. Please do not reset your equipment

  • A power fault has been identified and resolved at our host site. All connectivity has been restored.

    Apologies for any inconvenience this may have caused.

    • 15th February 2021

    WiMAX (Wireless Broadband) Wimax connections Broadland sands Seaview Area power outage

    We are aware of a Power issue at Broadland Sands Park in the Seaview Area of the park., affecting some of our wimax connections.

    We have unfortunately been unable to restore the power and will be getting an electrician to investigate this power issue in the morning

    Apologies for any inconvenience this may cause

    14th February 2021

    No incidents reported

    13th February 2021

    OFNL INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - RG21

    Location: Basingstoke [RG21].

    We are currently experiencing a network incident in Basingstoke [RG21] affecting voice and data services.

    Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • New update from OFNL: Our service provider (Vodafone) have confirmed that a major incident is ongoing in the Basingstoke area. A fibre team is currently undertaking repairs, which are expected to continue until 18:00.

    Service was restored to this site at 14:02, but will remain at risk until all repair work has been completed.

    We will continue to monitor the service and provide updates as they become available.

    Thank you for your patience.

  • New update from OFNL: It has been identified that this incident has been caused by an issue at Vodafone, who provide service to us in this area.

    We are working with Vodafone to resolve this issue and a further update will be provided within 2 hours.

    We apologise again for the inconvenience caused and thank you for your patience.

    • 12th February 2021

    No incidents reported

    11th February 2021

    OUTAGE - Ashford and surrounding areas

    We are currently aware of an outage in Ashford and surrounding areas. This will also effect speeds in Romney Marsh, Evegate and Lydd. Please do not reset your equipment.

  • Service is now restored. Apologies for any inconvenience.

  • Our engineer has installed replacement equipment and customers services are now being restored. Engineer teams are monitoring.

  • Our network team has managed to restore service to some customers. Please continue to bear with us as we replace the failed equipment.

  • Our engineer is now on site. They are now investigating a suspected equipment failure.

  • An engineer is en route to the core site to investigate

    • WiMAX (Wireless Broadband) UK Power outage affecting Wimax connection in Bekesbourne and Bramling areas

    We are currently aware of a uk power networks power outage affecting the wimax connections in the Bekesbourne and Bramling areas :

    An underground electricity cable faulted on UK Power networks high voltage network, causing an area wide power cut.

    We estimate the power will be back on: 13:00 - 14:00 We may be able to get some customers on sooner.

  • UK Power have restored power and customer connections should all be back online.

    Apologies for any inconvenience this outage may have caused

  • We have received another update from UK Power Networks with a new ETA:

    We're sorry for any disruption this may be causing you. We estimate the power will be back on: 15:00 - 16:00 We may be able to get some customers on sooner.

    11 Feb 2021 Update from the team

    UK Power engineers have completed investigations. There's a lot of work required on site, so we have decided to use temporary generators to provide power. To allow time for us to get the generators out to your area and connect them, we're now estimating we'll have power back on between 15:00 and 16:00. We're sorry to change the timeframe and will let you know when they arrive.

    • OFNL INCIDENT AFFECTING BROADBAND AND VOICE SERVICES - Hackney (E5)

    We are currently experiencing a network incident in Hackney (E5) affecting broadband and voice services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.

    Please do not reset your equipment.

    We apologise for any inconvenience this may cause.

  • FTTH Issues affecting Hackney resolved: Overnight work performed by our 3rd party provider Vodafone has resolved this issue. Customers should now have service fully restored.

    Any remaining issues should be considered unrelated and reported in the usual manner.

    We apologise again for the inconvenience caused by this issue and thank you for your patience throughout.

  • OFNL have provided the following update :

    Update (11 Feb 2021 16:39hrs) Vodafone (The fibre Providers) are continuing to investigate this issue within their own network and plan to perform testing from 00:00 to 06:00 on 12th February 2021. During this time, customers will experience interruptions to service whilst the investigation takes place.

    We will provide a further update once testing is complete.

    We apologise again for the inconvenience caused and thank you for your patience.

    • 10th February 2021

    No incidents reported

    9th February 2021

    WiMAX (Wireless Broadband) Beauport Holiday Park - Blue Bell & Blue Bell Lane Outage

    We are aware of an outage affecting customers at Beauport Holiday Park in Bluebell and Bluebell lane areas.

  • This has been resolved by the maintenance team on site, we found the issue to be power related. Sorry for any inconvenience caused.