Incidents

Oaklands Holiday Park - Outage

We are aware of an outage on Oaklands Holiday Park.

This is due to a UK Power Networks outage in the area:

Reference: INCD-316692-Z

We're sorry for any disruption this may be causing you. We estimate the power will be back on:

19 Jul 21:00 - 22:00

We may be able to get some customers on sooner.

We have received an update from UKPowerNetworks.

The issue has been resolved as of 1:53am

We apologise for any inconvenience caused during this time.

UK Power Networks Outage - Ashford

We are currently experiencing a UK Power Networks outage in the Ashford area that is affecting some of our equipment,

The estimated fix time from UK Power Networks: 18 Jul 21:30 - 22:30 (This can change)

We apologise for any inconvenience caused during this outage, Please do not reset your routers

UKPowerNetworks outage resolved.

WiMAX (Wireless Broadband) WiMAX - UK Power Networks outage affecting services in Minster and surrounding areas

We are currently experience a power outage due a UKPowerNetwork fault affecting services in Minster and surrounding areas.

The current resolution time for this to be resolved is between 14:00 - 15:00pm July 18th.

Please do not reset your equipment during this time and apologies for any inconvenience caused.

This has now been resolved as of 12:15pm.

Apologies for any inconvenience caused during this time.

FTTH (Fibre To The Home) UK Power Networks Outage affecting FTTH and WiMAX services in Womenswold, Woolage Village, Wollage Green, barham, Kingston and surrounding areas

We are currently experiencing a UKPowerNetworks outage affecting services in Womenswold, Woolage Village, Wollage Green and surrounding areas.

The resolution time is to be confirmed.

We will update this page once we have any further updates.

Apologies for any inconvenience caused during this time please do not reset your equipment.

UKPowerNetworks outage resolved

We have received an update from UKPowerNetworks

The estimated resolution time is between 13:00 - 14:00pm 18th July

We apologies for any inconvenience caused please do not reset your equipment.