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Incidents

11th May 2022

We are currently experiencing an UKPowerNetwork related outage that is affecting our WiMAX service in the Shottenden and surrounding area.

UKPowerNetwork have confirm they are carrying out maintenance in the area and have to switch off power.

The current resolution time is between 16:30 - 17:30pm 11th May.

We apologies for any inconvenience caused during this time.

Please do not reset your equipment during this time.

6th May 2022

We are aware of a network fault in Lydd & the surrounding area that is causing slow speeds on our WiMAX service.

We are working to resolve this issue as soon as possible.

Further updates will be posted here

We apologise for any inconvenience caused.

  • Our engineers have now got permission to access the repeater sire and have now resolved the issue which was causing slow speeds in the Lydd area.

    Apologies for any inconvenience caused during this issue.

  • We are currently awaiting clearance from the main repeater site to access the feed to the area and carry out maintenance on the link to resolve this issue.

    Apologies for any inconvenience caused.

  • We are currently aware of an outage in Manston and surrounding areas.

    Our network team are investigating this look to have it resolved asap.

    Please do not reset your routers thank you

  • The issue has now been resolved and all connections should be back online in the Manston and surrounding areas.

    Apologies for any inconvenience caused by this outage.