We are currently aware of an outage affecting broadband and phone services in Studdal and surrounding areas.
We are investigating the cause of this outage and will provide further updates as soon as possible.
Please do not reset your equipment during this time.
We apologise for the inconvenience caused.
We are currently aware of an outage affecting broadband and phone services in the Honiton area(s).
300713:INCIDENT AFFECTING BROADBAND SERVICES
Last updated:(15 Apr 2024 14:51hrs)
Status: Currently open.
Location: Honiton EX14.
We are currently experiencing a network incident in Honiton affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause. Update (15 Apr 2024 18:34hrs) The third party engineers are due on site by 19:00. They will then begin physical investigation of the fault and report back to us.
We will provide a further update when there is new information, or by 21:00 at the latest.
We apologise again for the inconvenience caused and thank you for your patience. Update (15 Apr 2024 16:53hrs) Engineers have been investigating the problem and found that there is a fault on a 3rd party network. We are communicating with that third party and will provide a further update by 19:00.
We apologise again for the inconvenience caused and thank you for your patience.
Update (17 Apr 2024 18:09hrs) Engineers are still working to repair the damaged fibre.
We will provide a further update by 21:00.
We apologise again for the inconvenience caused and thank you for your patience
Update (17 Apr 2024 15:46hrs) Engineers working on behalf of our third party carrier are continuing to work on this fault. The new cable has been installed and work has started to move affected services onto the new cable. We expect a further update to be provided at 18:00 (6PM) today We apologise again for the inconvenience caused and thank you for your patience
Latest updtae from OFNL :
Update (17 Apr 2024 13:51hrs) Engineers are still continuing to work on restoring service. We are awaiting a more detailed update form our suppliers which we expect shortly.
We apologise again for the inconvenience caused and thank you for your patience
Update from OFNL:
Update (17 Apr 2024 08:08hrs) Third party engineers advise: They are back onsite preparing to change over the fault fibres onto new fibre. Estimated service restore time is 13:00.
We apologise again for the inconvenience caused and thank you for your patience. Update (16 Apr 2024 20:04hrs) The third party have made progress on the fault fix in completing excavation works. They are currently running new fibre which will then need to be spliced before services are restored.
The third party will be standing down for tonight after the new fibre is run, we then expect the next update from them tomorrow morning regarding the continuation of work. We will provide a further update by 08:30 17/04/2024 unless circumstances change in the meantime.
We apologise again for the inconvenience caused and thank you for your patience.
Update from OFNL:
Update (16 Apr 2024 17:12hrs) The previously described 3rd party works are still ongoing.
A further update will provided when there is more information or by 20:00 at the latest.
We apologise again for the inconvenience caused and thank you for your patience.
Update from OFNL:
Update (16 Apr 2024 14:38hrs) Civils teams have been mobilised and cabling works has commenced. Due to the extent of the work required it is likely to continue throughout the rest of today and into the evening.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
Update from OFNL: Update (16 Apr 2024 11:04hrs) Third party supplier has advised there has been in delay in traffic management arriving at fault location. A fairly large section of the road will need to be dug up and estimated time of restoration of services is not known at this point.
We are working with the provider to resolve this issue and a further update will be provided in 2 hours or as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We are aware of the outage in Dungeness, this is due to a power issue at a repeater site and are working to resolve this.
Please do not reset your routers, the connection will come back automatically once the issue is resolved.
Apologies for any inconvenience caused.
We are currently aware of an issue affecting Internet connections at Beauport holiday park.
Please do not reset you routers
Apologies for any inconvenience caused
We are currently aware of an issue affecting Internet connections at Dawlish Sands, Hazelwood , Lady's Mile, Oakcliff and Golden Sands holiday parks.
Please do not reset your routers.
We are currently investigating and will provide an update when we have more information.
Apologies for any inconvenience caused.
We now have all parks back online and customers connections should be working as normal. Apologies for any inconvenience this outage may have caused.
We now have connections back up on Oakcliff, Hazelwood and Dawlish Sands
We are currently monitoring the connections
We have managed to get Golden sands and Lady's Mile parks back online now and are still working to resolve the issues with Dawlish sands, Oakcliff, and Hazelwood parks We will update further when we have further information. Apologies for any inconvenience caused