Latest from OFNL:
We are currently experiencing a network incident in the Tewkesbury GL20 area affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours. Please do not reset your equipment. We apologise for any inconvenience this may cause.
Update (28 Nov 2021 13:40hrs) It has been identified that this incident has been caused by an issue with the low voltage power supply to our third party carrier's equipment, who provide service to us in this area.
The power provider is dealing with a high number of faults on the electrical network and currently has an estimated time to restore power of 18:00hrs.
A further update will be provided in 2 hours.
We apologise again for the inconvenience caused and thank you for your patience.
This incident was closed on Monday, November 29th, 2021 at 08:04hrs.
latest update from OFNL: Update (28 Nov 2021 17:20hrs) Due to the high number of faults on the electrical network, the power provider for Tewkesbury GL20 has revised their estimated time to restore power to 22:00hrs this evening.
A further update will be provided in 2 hours.
We apologise again for the inconvenience caused and thank you for your patience.
OFNL Incident details:
200956: INCIDENT AFFECTING BROADBAND
Last updated:(27 Nov 2021 03:27hrs)
Status: Currently open.
Location: Basildon SS16, Tewkesbury GL20, Gravesham DA11, Grays RM17.
We are currently experiencing a network incident in the Basildon SS16, Tewkesbury GL20, Gravesham DA11 and Grays RM17 areas affecting data services. Engineers are currently investigating the issue and will provide an update as soon as possible or within 2 hours.
Please do not reset your equipment.
We apologise for any inconvenience this may cause.
Update (27 Nov 2021 14:11hrs) It has been identified that this incident has been caused by an issue with the low voltage power supply to our third party carrier's equipment, who provide service to us in this area.
We are waiting for local power provider to resolve this issue and a further update will be provided as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
latest updated from OFNL
Update (28 Nov 2021 13:36hrs) This incident was closed on Sunday, November 28th, 2021 at 13:36hrs. Update (28 Nov 2021 13:36hrs) Work to restore service was completed at 06:35 on 28/11/21. Customers should now find services to be working as expected. We will continue to monitor services to ensure they remain stable.
Any issues being experienced after this time should be treated as individual cases and reported in the usual manner.
We apologise again for the inconvenience caused and thank you for your patience throughout this issue.
Latest update from OFNL:
Update (28 Nov 2021 10:00hrs) We are waiting for the local power provider to resolve this issue. The power provider is dealing with a high number of faults on the electrical network and currently has an estimated time to restore power of 18:00hrs. A further update will be provided as soon as possible.
We apologise again for the inconvenience caused and thank you for your patience.
We are currently experiencing a power outage effecting our equipment for broadband and voice services in the ME17 Maidstone and surrounding area due to a UK PowerNetworks fault.
Their current rectification estimate is around 18.30 - 19.30
Please do not reset your routers
Apologies for the inconvenience caused, and thank you for your patience
UK Power networks resolved the power issues around 20.45 last night, all connections should be back online ok
Once again apologies for the inconvenience caused, and thank you for your patience
Update from UK Powernetworks: 27 Nov 2021 Update from the team
Update at 16:57 - Our engineers have arrived on site in the Lenham ME17 area to investigate the power cut affecting 436 properties. Specialist engineers are also working to divert power remotely, and this can cause your lights to go on and off. We know that the government advice has changed, but we still ask that you socially distance when interacting with our staff. We know that in the current pandemic, a power cut can be especially disruptive, as you may be working from home, or taking care of elderly or unwell family members, and we want to support you however we can. We'll update you with all of our progress
We are currently experiencing a power outage effecting our equipment for broadband and voice services in the CT4 Canterbury and surrounding area due to a UK PowerNetworks fault.
They estimate rectification time of between 17:00 and 18:00 hrs
Please do not reset your routers.
We are currently experiencing a power outage effecting our equipment for broadband and voice services in the TN24 Ashford and surrounding area due to a UKPowerNetwork fault
Our latest update is power should be restored between 14:30 - 15:30pm we will post any further updates as it follows.
Please do not reset your equipment.
We apologise for any inconvenience caused during this time.
The faulty equipment has now been replaced and connections should now be back online as normal.
We apologise again for the inconvenience caused and thank you for your patience
UKpower networks have resolved the power issues, however some of our equipment has failed to come back online.
We have engineers arranging access to site to investigate why this is still offline. - Please do not reset your routers
We will supply further updates in due coarse
Apologies for the inconvenience caused, and thank you for your patience
Due to power work ongoing at Dovercourt Holiday park service will be unavailable whilst power has been disconnected. Your service should resume as normal once the work has been completed. We have been advised work is expected to be ongoing for most of the day.
Apologies for any inconvenience this may cause, please do not reset any of your equipment.
Our Engineers have replaced the faulty equipment and connections should now be back online and working as normal.
If you still have any issues please call our support team on 01227 668901 opt2
Apologies for the inconvenience caused, and thank you for your patience.
We have now identified a faulty piece of equipment affecting some customers on Dovercourt.
We have engineers on route today, and should be there by Midday to replace the faulty equipment.
Apologies for the inconvenience caused, and thank you for your patience.
Please do not reset your routers
We are currently investigating the outage at Dover Court after the power works yesterday. We wil;l advise once we have further information.
Please do not reset your routers
Apologies for any inconvenience caused