Incidents

24th November 2021

Power outage - Dovercourt Holiday park

Due to power work ongoing at Dovercourt Holiday park service will be unavailable whilst power has been disconnected. Your service should resume as normal once the work has been completed. We have been advised work is expected to be ongoing for most of the day.

Apologies for any inconvenience this may cause, please do not reset any of your equipment.

Our Engineers have replaced the faulty equipment and connections should now be back online and working as normal.

If you still have any issues please call our support team on 01227 668901 opt2

Apologies for the inconvenience caused, and thank you for your patience.

We have now identified a faulty piece of equipment affecting some customers on Dovercourt.

We have engineers on route today, and should be there by Midday to replace the faulty equipment.

Apologies for the inconvenience caused, and thank you for your patience.

Please do not reset your routers

We are currently investigating the outage at Dover Court after the power works yesterday. We wil;l advise once we have further information.

Please do not reset your routers

Apologies for any inconvenience caused

19th November 2021

WiMAX (Wireless Broadband) WiMax Broadband Outage affecting Ashford, Kent and New Romney, Kent.

We are currently aware of an issue affecting WiMax connections in the Ashford and New Romney areas of Kent.

We are currently investigating and will update as soon as we have any further information.

Apologies for any inconvenience caused. Please do not reset your equipment during this period.

This has been confirmed to be a power issue at our host site which has now been resolved. No more outages are to be expected.

If you are still experiencing any issues please contact us regarding.

WiMax Broadband service has now been restored. However, this outage is still under investigation to ensure no further issues occur.

Apologies for any inconvenience caused.